TRUGlobal · 20 hours ago
Network Operations Engineer
Alameda, CA
Contract
Onsite
Senior Level, Lead/Staff
8+ years expTRUGlobal is seeking a Network Operations Engineer to architect and implement scalable network solutions. The role involves configuring and supporting IT network infrastructure, troubleshooting incidents, and ensuring system reliability while mentoring junior engineers.
ConsultingInformation TechnologySoftware
Hiring Manager
Tabassum tabbu
Responsibilities
Architect and implement scalable network solutions, including LAN/WAN, data center fabrics, and hybrid cloud interconnects
Configure, install, and support various IT network infrastructure and services (e.g., routers, switches, firewalls, VPN, QoS, Servers, Storage, cabling)
Lead troubleshooting and root-cause analysis for network incidents, minimizing downtime in mission-critical environment
Perform network\server maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
Monitor performance and ensure system availability and reliability
Monitor network performance metrics, capacity planning, and upgrades to anticipate and scale for growing demands
Work on incident and service request tickets from both end users and IT team escalations, in the ITSM ticketing system (Service Now) and maintain appropriate SLA/OLA levels for response and resolution
Work within established configuration and change management policies and system to ensure awareness, approval and success of changes made to the IT infrastructure
Ensure system/network application architectures and configurations conform to Information Security policies, standards, and guidelines
Liaise with vendors and other IT personnel for problem resolution(s)
Continuously update the Knowledge Base (SharePoint) with new configs, diagrams, process, and procedures
Monitor and analyze negative impacts resulting from system or network implementations, ensuring resources are balanced and functioning within specified ranges
Mentor junior engineers, conduct code and configuration reviews, and contribute to documentation and knowledge sharing
Provide after business hours and weekend support as needed
Qualification
Required
A Bachelor's degree in information technology or related field with 8+ years of experience, or equivalent combination of education and experience
8+ years of progressive experience in network engineering, with 3+ years in a senior or lead role managing enterprise-scale networks
7+ years' experience configuring, installing/managing and troubleshoot Switches, load balancers, firewalls, and WIFI equipment
Deep expertise in routing/switching protocols (e.g., BGP, OSPF) and hardware from vendors like Cisco
Strong knowledge of network security best practices, including zero-trust architectures and SD-WAN implementations
7+ years' performance tuning and optimization, using native vendor monitoring and third-party tools (e.g., SolarWinds)
5+ years' experience in MS Azure networking in a multi-region environment
Knowledge of High Availability (HA) and Disaster Recovery (DR) and WAN diversity options for Network Operations and Management
Advanced understanding of encryption protocols and digital certificates (SSL, HTTPS, etc.)
Proficiency in network automation, monitoring tools (e.g., Prometheus, ELK Stack), and scripting languages (Python, Bash)
Ability to write routine status reports, correspondence and verbally communicate effectively with technical and non-technical colleagues and vendors of organization
Ability to carry out instructions furnished in written, oral, or diagram form. Ability to handle or escalate issues involving several concrete variables in standardized situations
Experience handing relationships with ISPs and MSPs (Managed Service Providers)
Experience with Cisco DNA Center (DNAC), Identity Services Engine (ISE), or other Network Access Control (NAC) systems
High sense of ownership, accountability, and responsibility, with a proactive can-do attitude
Proficiency in Excel, MS Word, and Visio
Create and maintain documentation of various technological solutions
Strong oral, written, and interpersonal communication skills
High degree of accuracy and attention to detail
Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously
Preferred
CCNA/CCNP, CCIE, Azure Networking, etc. or similar professional certification preferred
Company
TRUGlobal
TRUGlobal is an information technology company providing web technologies and IT consultancy services.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2022-07-14
Company data provided by crunchbase