Eating Recovery Center · 23 hours ago
Systems Administrator Unified Communications & Call Center
Aspen, CO
Full-time
Onsite
Entry, Mid Level
$95K/yr - $110K/yr
2+ years expERC Pathlight is one of the nation’s leading treatment providers for eating disorders and mental health conditions. The Systems Administrator, Unified Communications and Call Center is responsible for the administration and maintenance of telecommunications and call center systems, ensuring smooth operations and supporting customer needs primarily in the Patient Admissions department.
Health CareMedicalMedical Device
Responsibilities
Call Center Systems Administration: Oversees the administration and maintenance of the call center systems, such as automatic call distribution (ACD), interactive voice response (IVR), and workforce management (WFM) systems. Configures and optimizes call routing strategies, ensuring efficient distribution of calls among agents. Collaborates with call center managers to implement system enhancements and workflows that enhance customer experience and agent efficiency
Telecommunications Systems Administration: Maintains the organization's telecommunications infrastructure, including on-premises and cloud-based phone systems, voicemail systems, and related equipment. Monitors system performance and capacity, identifying and resolving issues proactively. Collaborates with internal teams and external vendors to implement system upgrades and enhancements
User Support and Training: Provides technical support and troubleshooting assistance to users of telecommunications and call center systems. Conducts user training sessions to educate employees on system features and best practices. Develops and maintains user documentation, including system manuals and standard operating procedures (SOPs).This includes escalation of all issues related to Ring Central
Qualification
Required
Associate's degree in computer science, Information Services, or related field, or equivalent experience (in addition to minimum requirement) or industry certification
2 to 4 years of proven experience in administering telecommunications, unified communications (UC) and call center systems, including phone systems, voicemail systems, ACD, IVR, and WFM systems
2+ year of Microsoft Teams Meeting, Telephony and Communication Policy administration
Strong knowledge of telecommunications protocols and technologies, such as SIP, PRI, VoIP, and TDM
Experience with call center concepts and practices, including call routing strategies, service level agreements (SLAs), and workforce management
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
Ability to work occasional nights and weekends
Preferred
Network+, A+, Security+ Certifications
AWS, Microsoft, and Network protocol certifications a plus
Strong knowledge of telecommunications protocols and technologies, such as SIP, PRI, VoIP, and TDM
Familiarity with firewall and route/switch protocols is a big plus
Benefits
Comprehensive medical, dental, and vision coverage
Generous Paid Time Off
Parental Leave benefits
Retirement benefits
Tuition reimbursement
Company
Eating Recovery Center
Eating Recovery Center, an international center, provides comprehensive treatment for anorexia, bulimia, EDNOS and binge eating disorder.
1001-5000 employees
H1B Sponsorship
Eating Recovery Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2022 (5)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$5.49M2021-10-05Acquired
2012-01-01Private Equity
2010-05-27Private Equity· $5.49M
Leadership Team
Angie Crawford, MBA
Chief Operating Officer & CNO
Anne Marie O'Melia
Chief Medical Officer and Chief Clinical Officer
Recent News
Federal Trade Commission
2025-06-25
Company data provided by crunchbase