Dow Jones · 7 hours ago
Client Success Manager
New York, NY
Full-time
Onsite
Mid Level
$95K/yr - $120K/yr
3+ years expDow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world. The Client Success Manager will serve as the single point of contact for clients, managing complex advertising programs and ensuring successful execution while building strong client relationships.
Digital MediaNewsPublishingSocial Media
Responsibilities
Serve as the single point of contact for clients through the build and launch phases of large, multifaceted advertising programs, proactively managing complex scenarios and knowing when to escalate challenges to management
Work directly with the leadership to develop skillset and capability, aiming to support campaigns and programs of increasing complexity throughout tenure with the end goal of independently supporting complex clients and programs
Continue to build and maintain strong, long-lasting client relationships in the post-sale phase of assigned projects, positively representing both the sales lead and organization through every client touchpoint
Launch all contracted deliverables across WSJ BG's robust product suite including custom content, live journalism, research, custom ad units, social, newsletters, podcasts, editorial sponsorships and more
Coordinate across key internal stakeholders to ensure delivery of program elements. Leverage internal experts to guide clients in their decision making process, ensuring milestones are met across all deliverables. Ensure all internal stakeholders are supporting a flawless client experience. Work cross functionally to offer strategic solutions to clients when challenges and problems arise
Ensures successful client touch points through well communicating client scheduling, thoroughly prepared and socialized agendas, concise conversation recaps inclusive of recommendations and next steps for clients and internal stakeholders
Serve as WSJ BG's product ambassadors by developing a comprehensive understanding of the advertising and event product suite. Leverage a deep understanding of both the media industry and a client's business vertical to make informed strategic recommendations for successful program management
Thoroughly leverage WSJ BG's project management system to ensure timelines are coordinated and internal and external dependencies understood. Communicate milestones status to client and internal stakeholders
Assess and coordinate the project from a deal health and margin perspective for programs in post-sale
Maintain and uphold the integrity of the brand, always upholding our reputation and creative values
Qualification
Required
3+ years of relevant experience
Understanding of media performance metrics and custom brand research studies
Solution-minded, always looking for ways to improve efficiency
Experience navigating complex matrix company
Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Company
Dow Jones
Dow Jones is a news and business information provider that delivers content to consumers and organizations via newspapers and more.
1001-5000 employees
H1B Sponsorship
Dow Jones has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (40)
2023 (48)
2022 (72)
2021 (44)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
unknown2007-12-13Acquired
Leadership Team
Almar Latour
CEO, Dow Jones & Publisher, The Wall Street Journal
Sarah Cottle
Executive Vice President and General Manager, Energy
Recent News
2026-02-04
2026-01-25
Company data provided by crunchbase