By Light Professional IT Services · 1 day ago
Computer Service Engineer, Jmn (Eastern Range)
US-FL-Patrick AFB
Full-time
Onsite
Entry Level
3+ years expBy Light Professional IT Services is seeking dedicated IT professionals as part of their Full Spectrum Operations team. The Customer Service Engineer Associate will provide technical assistance, perform maintenance on products, and ensure effective customer communications while working under general supervision.
GovernmentInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
The Customer Service Engineer Associate instructs customers in equipment operation; provides technical assistance; checks equipment remotely for malfunctions
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software over the phone
Analyzes and evaluates products and related performance
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
Installs, upgrades and removes products ensuring coordinative engineering field change
Completes system programming and optimization as part of the installation process
Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
Provides on-site end-user training on system operation, maintenance and limited troubleshooting
Maintains effective customer communications and relations
Under general supervision the Customer Service Engineer Associate shall:
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices
Work is checked since errors may cause delay or expense
May assist and train less experienced personnel
Qualification
Required
High School plus advanced training, and 3 - 4 yrs. of experience
Must have a current DISA IAT level II baseline certification (CompTIA Security+ CE or equivalent)
Active DoD Secret Clearance
Preferred
Familiar with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)
Course Completion certification for Microsoft Windows 10
Company
By Light Professional IT Services
BY LIGHT Professional IT Services is a provider of IT, cloud, cyber and infrastructure solutions to the US Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-31Acquired
Leadership Team
Bob Donahue
CEO By Light
Mike Bowser
Chief Operating Officer
Recent News
2026-01-07
2025-12-01
2025-10-09
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