ICE · 20 hours ago
Team Lead, Reference Data
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
3+ years expICE Data Services, Inc. is a subsidiary of Intercontinental Exchange, Inc., seeking a Team Leader for their Contributor Relations team within the Reference Data Operations business. The role involves leading a team to procure fixed income data, manage work queues, and improve data accuracy and timeliness metrics.
E-CommerceFashionJewelryMarketplace
Responsibilities
Lead a team of 5, located in New York City and Jacksonville, Florida. Working with the Director, create and ensure the team adheres to productivity metrics. Create monthly productivity reports that provide insights into how each team member is performing against their goals and provide them real time feedback throughout the year
Mentor and provide subject matter expertise to the more junior members of the team on more complex queries within their field of expertise
Improve accuracy and timeliness metrics by analyzing challenges and requests for erroneous patterns and identifying process improvements for the team
Conduct root cause analysis for large scale client inquiries to determine causation and work with the wider RDO group to develop solutions
Assist in the planning and coordinating of work assignments for the team (e.g. bulk challenges/projects) determining priorities
Work with teams to facilitate sessions on policies and procedures needed to support new content
Create requirement documents as needed to support new content/attributes
Collaborate with the different groups to assist with client inquiries pertaining to coverage
Identify and implement process improvements for the team that are large in scope and complex in nature
Make sound subjective decisions when interpreting legal and financial information by utilizing subject matter expertise to infer, deduce and ultimately draw the right conclusions
Qualification
Required
Bachelor's degree or equivalent experience required
3+ years' corporate level experience
Solid understanding of fixed income markets
Preferred
advanced degree preferred
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
2026-02-03
2026-01-13
Crowdfund Insider
2026-01-12
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