CBTS · 8 hours ago
Datacenter Operations Specialist
Grand Rapids, MI
Contract
Onsite
Mid Level
$35/hr - $50/hr
3+ years expCBTS is searching for a hands-on Data Center Engineer to support daily operations in their Grand Rapids data center. This role is responsible for cabling, server access support, decommissions, and acting as the onsite liaison for the remote network and server engineering teams.
Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry
Hiring Manager
Jason P.
Responsibilities
Perform daily data center operations, including hardware checks, server access, and equipment handling
Provide “hands and feet” support for the remote network/server teams (logging into servers, basic troubleshooting, installing/removing hardware)
Execute cabling projects (fiber and copper) to support ongoing expansions and changes
Assist with scheduled decommissioning and removal activities (including early-morning work on Wednesdays as needed)
Identify faulty Cisco hardware (switches, routers, firewalls, etc.)
Open an RMA case with Cisco’s Technical Assistance Center (TAC) or through the Cisco support portal
Coordinate hardware replacement, including shipping logistics and ensuring the correct replacement model/part is provided
Install the replacement equipment and sending the defective unit back to Cisco within their required time frame
Document the RMA process and updating ticketing/tracking systems (like ServiceNow, Remedy, etc.)
Coordinate with CBRE for site access, vendor escorting, and facility-related activities
Maintain accurate documentation of installs, removals, and infrastructure changes
Prepare equipment and environment for incoming projects, ensuring readiness for technical teams
Follow data center best practices for security, safety, and operational standards
Qualification
Required
3+ years of experience in data center operations or infrastructure support
Strong hands-on experience with cabling (copper and fiber), including installation and cleanup
Ability to perform physical tasks such as racking/stacking servers and lifting equipment (up to ~50 lbs)
Familiarity with basic server and network concepts (enough to provide effective 'remote hands' support)
Identify and replace faulty devices (firewalls, routers, switches, etc.)
Strong communication skills for working with remote technical teams and onsite vendors
Must be able to work onsite in Grand Rapids daily; no remote option
Willingness to work occasional early-morning shifts (especially Wednesdays) for decommissions
Preferred
Experience working in enterprise data centers with structured cabling and change control
Exposure to vendor management and facility access processes
Basic knowledge of ticketing systems (e.g., ServiceNow)
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
H1B Sponsorship
CBTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-01-16
2025-11-04
Company data provided by crunchbase