Clover Health · 15 hours ago
Senior Manager Operations, Provider Success (Alabama)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expClover Health is a company focused on improving healthcare through technology, and they are seeking a Senior Manager of Operations for Provider Success in the South region. This role is responsible for executing the national provider success strategy, leading regional teams, and ensuring effective local adaptation to enhance provider satisfaction and engagement.
Health CareHealth InsuranceHospitalMedical
Responsibilities
Execute Provider Success Strategy
Execute the national provider success strategy to achieve regional performance goals
Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution
Drive increased adoption and sustained use of Counterpart Assistant across assigned markets
Apply national playbooks and workflows while tailoring execution to local provider and market needs
Lead Regional Teams and Provider Relationships
Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers
Build and maintain executive-level relationships with key provider partners
Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals
Own regional staffing, prioritization, and resource allocation decisions
Drive Market Execution & Feedback
Identify workflow, implementation, and operational barriers unique to individual practices or markets
Develop and execute local tactics to remove blockers and improve provider experience
Monitor regional performance trends, risks, and opportunities
Escalate systemic issues and insights to national leadership for enterprise-level resolution
Partner with regional Clinical, Network, Growth, and Operations leaders to ensure coordinated execution
Success in this role looks like:
Strong provider relationships and measurable improvements in provider satisfaction across the region
Consistent execution of national provider success standards with effective local adaptation
Increased adoption and value realization of Counterpart Assistant in regional markets
High-performing, well-coached regional teams with clear priorities and accountability
Timely identification and resolution of market-specific barriers impacting provider success
Qualification
Required
Bachelor's degree in Healthcare Administration, Business, Public Health, or related field (Master's preferred)
8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs
4+ years experience in Medicare Advantage, ACOs, or other risk-bearing health plan models
Demonstrated experience defining and guiding account-level strategy for provider-facing or field-based teams
Strong experience in operational design, process improvement, and change management
Proven experience leading and influencing both direct and indirect teams
Experience working with and influencing Primary Care providers
Preferred
Experience supporting multi-state provider operations
Strong analytical skills to guide market-level decisions
Experience partnering with technology or product teams on tools supporting field execution
Benefits
Competitive base salary and equity opportunities
Performance-based bonus program
401k matching
Regular compensation reviews
Comprehensive medical, dental, and vision coverage
No-Meeting Fridays
Monthly company holidays
Access to mental health resources
Generous flexible time-off policy
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Paid parental leave for all new parents
Company
Clover Health
Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.62BKey Investors
GreenoaksSequoia CapitalFirst Round Capital
2021-11-17Post Ipo Equity· $300M
2021-01-08Post Ipo Equity· $400M
2021-01-08IPO
Leadership Team
Andrew Toy
Chief Executive Officer and Board Member (NASDAQ : CLOV)
Peter Kuipers
Chief Financial Officer
Recent News
Fierce Healthcare
2026-01-19
2026-01-16
Company data provided by crunchbase