Part-Time Customer Service Representative jobs in United States
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Gaudenzia, Inc. · 8 hours ago

Part-Time Customer Service Representative

positionCoal, PA
timePart-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Gaudenzia, Inc. is dedicated to promoting long-term recovery for individuals with substance use disorders. They are seeking a Part-Time Customer Service Representative to manage incoming calls, provide information about their programs, and resolve customer inquiries, all while maintaining confidentiality and compliance with regulations.

Addiction TreatmentFamilyHealth CareRehabilitation

Responsibilities

Answer and manage high volume of incoming calls professionally and efficiently
Provide accurate information about Gaudenzia's programs and services
Direct callers to appropriate departments or resources
Address and resolve customer service inquiries and concerns
Maintain detailed call logs and documentation
Follow up on pending inquiries and service requests
Coordinate with internal departments to resolve complex issues
Maintain confidentiality in accordance with HIPAA regulations
Support crisis call management by directing emergency calls to appropriate resources
Handle customer feedback and complaints with professionalism and empathy
Document all customer interactions in CRM system accurately and thoroughly
Participate in regular team meetings and training sessions
Contribute to continuous improvement initiatives
Generate daily, weekly, and monthly performance reports
Maintain updated knowledge of all programs, services, and policies
Assist in developing and updating standard operating procedures
Participate in quality assurance reviews and feedback sessions
All other duties as assigned

Qualification

Customer service experienceMicrosoft Office SuiteCRM systemsHIPAA compliance knowledgeCall center softwareCrisis management experienceBilingual (Spanish/English)Communication skillsProblem-solving abilitiesOrganizational skillsTime management skills

Required

High school diploma or equivalent required; Associate's degree preferred
Minimum 2 years of call center or customer service experience
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite and CRM systems
Experience with multi-line phone systems
Ability to maintain composure in challenging situations
Knowledge of HIPAA compliance and confidentiality requirements
Demonstrated experience meeting performance metrics in a call center environment

Preferred

Experience in healthcare or behavioral health settings
Bilingual capabilities (Spanish/English)
Knowledge of substance use disorders and recovery
Experience with electronic health records systems
Crisis management experience
Bachelor's degree in related field
Call center certification or relevant industry certifications

Benefits

Competitive Pay
Excellent Benefits
On The Job Training
Upward mobility
Educational assistance to help you grow with us in this life saving field

Company

Gaudenzia, Inc.

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Gaudenzia, Inc.
dateFounded in 1968
location
Norristown, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.gaudenzia.org/

Funding

Current Stage
Late Stage
Total Funding
$0.24M
Key Investors
Pennsylvania Housing Finance Agency
2023-07-13Grant· $0.24M

Leadership Team

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Dale Klatzker, Ph.D.
CEO
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Robert Bickford
Chief Financial Officer
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Company data provided by crunchbase