APL Logistics · 4 days ago
Senior Specialist, Program Management
Portland, OR
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $97K/yr
1+ years expAPL Logistics is a company focused on enhancing customer service in logistics. The Senior Specialist in Program Management will be responsible for managing customer programs, ensuring KPIs and SLAs are met, and collaborating with internal and external partners to improve customer experience.
AutomotiveLogisticsSupply Chain Management
Responsibilities
Meet KPIs and SLAs of customer programs within the accounts that are assigned
Support KAM and Advisors Program Management with reporting for assigned accounts
Delivery of daily customer service tasks for assigned accounts
Collaborate with internal and external partners that are involved in the delivery of defined customer programs
Flag recurring internal process failures/ redundancies/ problems
Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
Serve as first point of contact with customers
Qualification
Required
Initial experience within logistics/program management (Preferred 1-3 years)
Meet KPIs and SLAs of customer programs within the accounts that are assigned
Support KAM and Advisors Program Management with reporting for assigned accounts
Delivery of daily customer service tasks for assigned accounts
Collaborate with internal and external partners that are involved in the delivery of defined customer programs
Flag recurring internal process failures/ redundancies/ problems
Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
Serve as first point of contact with customers
Benefits
PTO
6 days sick time
9 paid holidays
1 paid "Personal Holiday"
Company Bonus Plan
401(K) SAVE Plan
Annual Fixed Contribution
Medical, Dental, Vision, and Life & Disability coverage
Voluntary Benefits
Accident/Critical Illness/Hospital Indemnity Benefits
Tuition reimbursement and student loan assistance
Employee Assistance Program (EAP)
Health Savings Account (HSA) with employer funding and wellness incentives
Flexible Spending Account (FSA)
Employee Referral Program
Company
APL Logistics
APL Logistics is a global supply chain specialist in the automotive, consumer, industrial and retail verticals.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Hakan Yaren
Chief Information Officer
Recent News
2025-11-07
Seattle TechFlash
2025-08-29
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