Weitz & Luxenberg PC · 4 hours ago
Information Technology Support Analyst
NYC Metro Area
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expWeitz & Luxenberg is a nationally prominent plaintiff’s law firm headquartered in New York City. They are seeking an IT Support Analyst to provide reliable, front-line technical support to legal and administrative staff, ensuring technology systems remain available, secure, and efficient in support of legal operations.
Consulting
Hiring Manager
Melissa Silverman, PHR
Responsibilities
Serve as the first point of contact for IT support requests via phone, email, and ticketing system
Troubleshoot and resolve common desktop, laptop, printer, and peripheral issues
Assist users with password resets, account lockouts, and basic access requests
Provide hands-on, desk-side support to attorneys and staff as needed
Accurately log, track, and document issues and resolutions in the help desk system
Escalate more complex or recurring issues to senior IT staff or external vendors
Provide basic support for legal applications and systems used internally
Support Microsoft 365 applications, including Outlook, Word, Excel, and Teams
Assist attorneys with document formatting, printing, scanning, and PDF-related issues
Support courtroom, deposition, and conference room technology when required
Set up and configure desktops, laptops, monitors, printers, and mobile devices
Assist with new hire onboarding and employee offboarding tasks
Perform basic troubleshooting of network connectivity, Wi-Fi, Citrix, and VoIP phones
Coordinate with vendors or MSPs for hardware repairs or service issues
Follow firm IT policies and security procedures at all times
Maintain strict confidentiality of client and firm data
Assist with basic security tasks such as endpoint protection checks and MFA support
Identify and report suspicious activity, phishing emails, or potential security incidents
Maintain accurate documentation of issues, fixes, and standard procedures
Contribute to knowledge base emails and user guides
Identify common issues and suggest improvements to help desk processes
Ability to sit or stand for extended periods while providing technical support
Ability to lift, carry, and move IT equipment weighing up to 50 pounds
Dexterity to set up, configure, and troubleshoot hardware and peripherals
Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management
Capability to work in a fast-paced, on-site support environment
Qualification
Required
2–5 years of experience in an IT help desk or technical support role
Strong customer service and communication skills
Knowledge of Windows 11
Experience with Active Directory, TeamViewer, and Goverlan
Experience supporting Microsoft 365 and common office applications
Ability to prioritize tasks and work independently in a small team environment
Professional demeanor and comfortable supporting executives and professional staff
Preferred
Prior experience supporting attorneys or legal staff
Degree or certificate in Computer information systems/technology
Company
Weitz & Luxenberg PC
Weitz & Luxenberg is New York City’s largest personal injury and mass-tort plaintiffs’ law firm.
201-500 employees
H1B Sponsorship
Weitz & Luxenberg PC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageRecent News
2025-11-04
Weitz & Luxenberg
2024-05-04
Weitz & Luxenberg
2024-05-04
Company data provided by crunchbase