Daltile · 1 day ago
Customer Service Representative - CT
Salt Lake City, UT
Full-time
Onsite
Entry Level
1+ years expDal-Tile Corporation is the largest manufacturer of tile and natural stone in the United States, committed to supporting its employees with a family-friendly work environment. They are seeking a Customer Service Representative to provide support in servicing walk-in customers, answering inquiries, and processing sales transactions while ensuring effective coordination between the company and its customers.
Glass Ceramics & Concrete
Responsibilities
Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
Responsible for keying in orders, processing faxes and preparation of reports
Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery
Participates in special projects and performs additional duties as required
Qualification
Required
High School Diploma or GED equivalency required
1 or more years customer service experience
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Ability to demonstrate strong organizational and problem-solving skills required
Ability to demonstrate strong interpersonal relationship building skills
Must have a moderate level of computer skills in Word and Excel
Preferred
Focus on customer account management preferred
Prior tile industry knowledge is preferred
Benefits
Company Match on 401k
Employee Purchase Discount
Tuition Reimbursement
Company
Daltile
Daltile is the industry-leading brand of ceramic, porcelain, glass and metal tile as well as natural stone, large-format slab and countertop products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Broyles
Chief Financial Officer
Recent News
PR Newswire
2022-04-19
Company data provided by crunchbase