Brinks Home · 20 hours ago
Desktop Support Technician Intern
Farmers Branch, Texas
Internship
Onsite
Intern
1+ years expBrinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. They are currently seeking a Desktop Support Technician Intern to provide Tier 2 technical support to internal IT clients, assisting with the deployment, maintenance, and support of various IT systems and devices.
Cyber SecurityInformation TechnologyInternetReal EstateSecurity
Responsibilities
Provides local and remote assistance to end-users – laptop, desktop, virtual desktop, mobile devices, audio/visual conference system, and other technology as required
May include some consulting, gathering and analysis of requirements and recommending solutions
Tier 2 supports enterprise clients (desktops and laptops) and client application systems interfacing with team members at all levels including executive team members
Assists with scheduling refreshments of equipment, providing life cycle support for the client PCs, configure/support clients and user assistance as needed
Will assist with asset management within the team including requisitioning, managing inventory, assigning equipment, and disposing of assets cost effectively
Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base
Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance, and enhancements for the configuration of existing and proposed systems
Configures and deploys new workstations, printers, and software. Provides support for client printer configurations and other IT related support tasks as needed
Maintains current documentation on end-user computing applications and computer asset inventory
Provides input to the direction for standards, best practices, and processes
Continues self-education and awareness of infrastructure hardware, software, and systems related technology as it applies
Will be included in the rotations for on-call on a routine basis
Maintain and support Endpoint Mgmt. systems to include but not limited to PDQ, Intune, Azure AD and Third-Party Software
Assist with Escalations towards resolution
Qualification
Required
High School Diploma or equivalent
Currently enrolled in a college program
1-3 years of experience
In-depth knowledge of workstation systems, Operating systems, Microsoft Products and Outlook
Familiar with IOS and Android environments for phones and tablets
Can resolve complex problems related to client software and configurations
Intermediate to Expert level experience with Exchange and Active Directory (as related to Desktop Support responsibilities)
Customer service skills and professionalism for interacting with users required, as well as the ability to function within and contribute to a strong team environment
Must enjoy assisting customers through issues on the telephone as well as in person
Ability to take proactive steps in managing problems
Ability to effectively handle stress, pressures, and challenges
Ability to work with a diverse group of people both technically and functionally as well as communicate at a level appropriate to the audience
Ability to work independently with minimal supervision and as part of a team
Self-starting and self-motivated to work in a dynamic, high-paced environment
Highly motivated team player with excellent analytical, written, and verbal communication skills
Ability to travel for business continuity support or other projects
Lifting 50 lbs. occasionally
Company
Brinks Home
Brinks Home, headquartered in Dallas, Texas, stands for platinum-grade protection.
1001-5000 employees
H1B Sponsorship
Brinks Home has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
William Niles
Chief Executive Officer
Recent News
2025-11-11
2025-08-13
Company data provided by crunchbase