Hornblower Group · 1 day ago
Seasonal Rider Services Agent - NYC Ferry
Brooklyn, NY
Full-time
Onsite
New Grad, Entry Level
$17.56/hr - $17.56/hrHornblower Group is a global leader in experiences and transportation, providing a variety of services including ferry transportation. The Seasonal Rider Services Agent will be responsible for ensuring a pleasant experience for passengers, selling tickets, and providing customer service at terminal locations.
LeisureTransportationTravel
Responsibilities
Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents)
Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment
Responsible for accurate cash counts and deposits
Promote the Mobile Ticketing App
Act as ambassador who promotes all things ferry
Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned
Most positions require working alone, but some may require working with a partner
Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints. Including filing reports with your Supervisor regarding any ADA/Discrimination complaints from passengers
Set up and break down of ticketing cash drawer, filling out paperwork related to ticket sales
Communicating with other rider service agents in other locations regarding vessel delays or other information
Constantly and consistently making proactive announcements to passengers between departures
Maintaining a manageable queue for waiting passengers. Keep the queueing area organized, clean and clear
Assisting customers when boarding the vessel in order to ensure that they have correct tickets and are aware of the direction they will be traveling on each vessel
Manning the ticket window or location during hours of operation. Agents are not permitted to leave their assigned location without approval from a Supervisor
Selling ferry tickets via cash or credit card
Selling on-board concessions. Managing inventory onboard the vessels. This requires setting up your concessions area by putting out all shelves and products and keeping shelves stocked at all times. This also requires the concessions area to be setup with an alcohol display
Checking product quality by monitoring expiration dates and reporting any expired or damaged products to your Supervisor
This position may require the ability to stand for long periods of time and work outdoors in all weather conditions. Rider Service agents are not permitted to utilize passenger seating areas or tables for personal use
Rider Service agents will assist in training new hires as needed for upland and concessions shifts
Demonstrate RESPECT Values with internal and external guests
Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation
Understand and follow all RESPECT procedures that relate to your job duties
Work with a “safety-first” attitude
Minimize your impact on the environment when at work
Treat our customers with RESPECT at all times
Accurately complete all documentation including payroll, time sheets, revenue reports, paperwork, and invoices on a timely basis
Know and understand internal policy and external regulatory requirements that relate to your position and department
Other duties as assigned
Qualification
Required
Position requires working on the Brooklyn, Queens, and Manhattan waterfront
Standing, bending, stooping, and lifting weights up to and including 60 lbs. may be required
A hospitable service atmosphere must be projected at all times
Ability to work weekends and holidays is a must
Must be at least 18 years of age
Preferred
Previous experience in ferry, transit, hospitality, or attraction industry preferred
Experience working in customer service, retail, or visitor services a plus
Company
Hornblower Group
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation.
Founded in 1980
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$30.15MKey Investors
Synovus
2025-09-09Debt Financing· $30M
2024-02-21Acquired
2021-10-15Seed· $0.15M
Leadership Team
Liz Crisafi
Senior Vice President Marketing
Tony Walker
Head, Global Sales
Recent News
2025-12-02
Company data provided by crunchbase