Apply on Employer Site

Mattress Firm · 17 hours ago

Sleep Expert

Kansas City, Missouri

Full-time

Onsite

New Grad, Entry Level

Mattress Firm is a leading retailer in the mattress industry, and they are seeking a Sleep Expert to enhance the customer in-store experience. The role involves providing expert knowledge on products, driving sales performance, and maintaining strong customer relationships.

E-CommerceRetail

Responsibilities

Create an environment where the customer is always at the center by cultivating strong relationships

Provide technical and product knowledge information to customers and serve as subject matter expert

Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives

Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.)

Maintain awareness of the competition, advertisements and services offered by competitors

Leverage social media to positively impact brand awareness and increase sales

Lift, push, or pull 50+ pounds

Qualification

Product knowledgeCustomer relationship managementSales performanceSocial media engagementRelationships

Required

Create an environment where the customer is always at the center by cultivating strong relationships

Provide technical and product knowledge information to customers and serve as subject matter expert

Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives

Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.)

Maintain awareness of the competition, advertisements and services offered by competitors

Leverage social media to positively impact brand awareness and increase sales

Lift, push, or pull 50+ pounds

Company

Mattress Firm

Glassdoor3.2

Mattress focused on creating a unique shopping experience for the customer with a large selection of quality,

Founded in 1986

Houston, Texas, USA

5001-10000 employees

http://www.mattressfirm.com/

Funding

Current Stage

Public Company

Total Funding

unknown

2023-05-09Acquired

2011-11-18IPO

Leadership Team

Anne Dament

Chief Merchandising Officer

Recent News

Home Textiles Today

Mattress Warehouse makes move to add DTC sleep brand to its floors

2026-01-22

Designers Today

Mattress Firm partners with Osaki for exclusive massage chairs

2026-01-20

Designers Today

Ready for a reset: Bedding segment sees 2026 as better, more predictable

2025-12-30

Company data provided by crunchbase