City of Dallas · 8 hours ago
Supervisor - Office - Dallas Water Utilities - (Civil Services)
Dallas, TX
Full-time
Onsite
Mid, Senior Level
$57K/yr - $68K/yr
6+ years expThe City of Dallas is committed to service, innovation, and community, offering careers with purpose. The Office Supervisor is responsible for overseeing the daily operations of the administrative office, supervising staff, and ensuring excellent customer service while managing complex clerical and administrative functions.
GovernmentInformation ServicesWeb Browsers
Responsibilities
Assigns, evaluates, and supervises administrative staff performing customer service; directs and coordinate work, delegates assignments, and provides coaching, direction, and evaluation as needed
Implements plans, schedules, and assignments; determines objectives needing emphasis; recommends or adjusts work priorities, project schedules, resources, and work plans as required; oversees customer service and office skills, evaluates work performance, and recommends awards for employees
Gives advice, counsel, instruction, and identifies routine training needs for employees; provides knowledge and expertise on administrative functions, customer service, general accounting, and daily office measures; ensures appropriate internal controls are in place and regularly audits cashier tills, accounts, and general billing activities
Estimates and determines personnel needs and assigns administrative work accordingly; interviews and makes recommendations for selection of candidates for filling positions or termination
Hears and resolves minor complaints from employees; refers serious complaints to higher level supervisors or managers; recommends disciplinary actions
Finds, recommends, and implements methods to improve administrative operations, production, and effectiveness; develops guidelines, procedures, policies, rules, ISO Audits and regulations; monitors compliance and resolves issues that arise; performs other special projects as assigned
Performs any and all other work as needed or assigned
Qualification
Required
High school diploma or GED
Six (6) years of customer service or administrative experience involving any of the following areas: Revenue collections, Invoicing, Payment processing/accounts payable, Payroll, Accounting, Budget preparation, Auditing and/or issuing personal security identification media
One (1) year of leadwork or supervisory responsibilities
Preferred
Associate degree in any field plus four (4) years of the required experience, including one (1) year of leadwork or supervisory responsibilities
Bachelor's degree or higher in a non-specified field plus four (4) years of the required experience, including one (1) year of leadwork or supervisory responsibilities
Bachelor's degree (or higher) in a business, public administration, or social science field plus two (2) years of the required experience, including one (1) year of leadwork or supervisory responsibilities
Benefits
Competitive benefits
Growth opportunities
Vibrant work culture
Company
City of Dallas
City of Dallas is an online resource website providing information about the city of Dallas, Texas.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alexandra Laury
Partner Relations Manager
Amuche Louis Agu, MPA, MA
HR Talent Acquisition Partner
Recent News
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