Mews · 23 hours ago
Customer Onboarding Executive
United States
Full-time
Remote
Entry Level
1+ years expMews is a Hotel Tech unicorn valued at $1.2b, driving innovation in global hospitality through its property management solutions. The Customer Onboarding Executive will engage small to medium clients, guiding them through the onboarding process and ensuring their success with the product.
Enterprise SoftwareHospitalityHotelProperty ManagementTravel
Responsibilities
Lead small and medium value clients through the Onboarding process
Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat
Proactively contact customers by phone to re-engage them and guide them through the onboarding process
Use appropriate tools and systems to efficiently manage high volumes of customer interactions
Identify customer trends, gather insights, and share feedback to help improve the overall customer experience
Ensure existing training programs meet and/or exceed customer needs
Coordinate/facilitate ad hoc (online) training sessions during the onboarding process
Qualification
Required
Smart and outgoing individual who loves teaching, supporting & all things hospitality related
Ability to clearly and enthusiastically transfer deep knowledge to both clients and colleagues
Experience in any of the hotel, travel or global distribution industries
Proven ability to manage relationships with smaller clients while ensuring their success and improving their Mews product usage
Lead small and medium value clients through the Onboarding process
Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat
Proactively contact customers by phone to re-engage them and guide them through the onboarding process
Use appropriate tools and systems to efficiently manage high volumes of customer interactions
Identify customer trends, gather insights, and share feedback to help improve the overall customer experience
Ensure existing training programs meet and/or exceed customer needs
Coordinate/facilitate ad hoc (online) training sessions during the onboarding process
Fluency in English and Gujarati
Must be based in one of the specified US states
Preferred
1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies
Customer support or onboarding background - experience managing multiple clients, hitting SLAs, and working with ticketing/live chat systems
Higher education preferably in Hotel Management, IT, Travel Business, or related field
Strong organizational skills - you can juggle 30+ clients while maintaining attention to detail and meeting deadlines
Proactive problem-solving mindset - you spot patterns, escalate trends, and contribute to continuous improvements
Benefits
Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (•where local healthcare benefits are not in avaliable•)
Company
Mews
Mews is a cloud-native hospitality management system designed to automate operations, enhance revenue, and improve guest experiences.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$817.28MKey Investors
EQT GrowthTiger Global ManagementVista Credit Partners
2026-01-22Series D· $300M
2025-03-04Series Unknown· $75M
2024-09-26Debt Financing· $100M
Leadership Team
Matthijs Welle
CEO
Cisco Villalta
General Counsel & Head of Mews Ventures
Recent News
Hotel Management Network
2026-02-04
2026-01-25
Company data provided by crunchbase