DAS Health · 22 hours ago
Field Services Technician I (OSP)
St Louis, MO
Full-time
Hybrid
Entry Level
1+ years expDAS Health is a leading provider of healthcare IT and business solutions, committed to supporting medical practices nationwide. They are seeking a motivated Field Services Technician I to join their Managed Services team, providing onsite and remote technical support to clients.
ConsultingEnterprise SoftwareHealth CareInformation TechnologySoftware
Responsibilities
Provide timely updates and communication to clients regarding service requests
Resolve tickets within defined Service Level Agreements (SLAs)
Manage assigned tickets through completion; escalate to Field Services Technician II or Team Lead when necessary
Support standardization of systems, processes, and tools to improve efficiency
Follow change management and documentation procedures for system updates and configurations
Create and maintain documentation and asset records in IT Glue
Implement, troubleshoot, and provide basic support for: Client networks (firewalls, routers, switches, Wi-Fi), Windows Server administration, PC applications and operating system issues, MSP tools and systems (RMM, antivirus, monitoring tools)
Participate in client onboardings and technology deployments
Work with third-party vendors and vendor-supported applications
Participate in after-hours on-call rotation as needed
Perform additional duties as assigned
Travel to and from customer sites as required
Perform site assessments, inventories, discovery, and installations
Prepare, deliver, and install PCs, endpoints, and other equipment
Provide onsite troubleshooting and support
Work and maintain tickets on appropriate service boards
Troubleshoot backups and routine maintenance tasks
Identify recurring issues and document trends
Assist the Service Desk with call queues or tickets when needed
Qualification
Required
High school diploma or GED required; Associate's or Bachelor's in IT preferred
1–3 years of experience in Field Services or IT support
Fundamental networking knowledge
Basic proficiency with Windows Server, Azure, AWS, and WVD
Working knowledge of Microsoft 365 and Office products
Basic knowledge of Windows, macOS, and Linux
Strong troubleshooting and problem-solving skills
Professional, self-motivated demeanor
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to work independently with general guidance from Team Lead
Ability to travel to client sites as needed
Ability to explain technical concepts to non-technical users
Willingness to work nights, weekends, or after-hours as required
Fast learner able to ramp up during a 1–2-week training period
Preferred
Associate's or Bachelor's in IT preferred
A+ and Network+ certifications preferred
Benefits
Supportive, growth-focused environment
Opportunities to expand technical skills
Mission-driven work supporting healthcare organizations
Competitive benefits and strong team culture
Company
DAS Health
DAS Health is a software company that provides cloud hosting, cybersecurity, patient engagement, consulting, and other solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-05-27Acquired
Leadership Team
Kyle Mynatt
Chief Technology Officer
Eric Fudge
Vice President of Finance and Administration
Recent News
2024-03-20
2024-02-29
Company data provided by crunchbase