Aspen Dental · 5 hours ago
Patient Care Coordinator
Selma, NC
Full-time
Onsite
Entry, Mid Level
$20/hr - $24/hr
2+ years expAspen Dental is a world-class dental service organization that prioritizes employee growth and patient care. As a Patient Care Consultant, you will guide patients through their treatment plans, providing empathetic support and consultative sales expertise to help them commit to their smile transformation.
DentalHealth CareHospital
Hiring Manager
Amanda Cox
Responsibilities
Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician
Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity
Create and present customized payment plans tailored to each patient’s financial needs
Act as the patient’s primary point of contact after their initial visit, answering questions and providing ongoing guidance
Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions
Follow up with patients to encourage treatment decisions and ensure timely communication
Track and report on KPIs (e.g., consult-to-acceptance rates, follow-up conversion, payment plan adoption) while leveraging CRM tools to document interactions and monitor follow-ups
Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards
Collaborate with the Regional Sales Manager to refine consult approaches, improve close rates, and stay current on product offerings, promotions, and financing options
Identify opportunities for additional services or products that enhance patient outcomes and practice performance
Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience
Deliver an exceptional patient experience with every interaction—supportive, transparent, and compassionate—building loyalty and trust in Aspen Dental
Qualification
Required
2+ years of experience in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred)
Proven track record of meeting or exceeding sales or conversion goals
Excellent communication, interpersonal, and objection-handling skills
Ability to simplify clinical recommendations into patient-friendly language
Strong organizational and time-management skills; comfortable using CRM or patient management systems
Patient-first mindset with empathy, professionalism, and active listening skills
Resilient and adaptable in a fast-paced environment
Collaborative team player who partners effectively with clinicians and leaders
Results-oriented, motivated by both patient outcomes and performance goals
Benefits
Paid time off
Health
Dental
Vision
401(k) savings plan with match
Career development and growth opportunities to support you at every stage of your career
Free Continuous Learning through TAG U
Company
Aspen Dental
Aspen Dental is a provider of general dentistry services.
5001-10000 employees
H1B Sponsorship
Aspen Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (20)
2022 (16)
2021 (14)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Kimberly Cameron Jones
Vice President of Hygiene Operations
Recent News
2025-12-08
Company data provided by crunchbase