ACA Group · 12 hours ago
Director (MS), Regulatory Filings
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $150K/yr
8+ years expACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. The Service Line Director owns the end-to-end performance of the Regulatory Filings service line, ensuring operational excellence, client delivery performance, and continuous improvement in service quality.
ConsultingCyber SecurityFinancial Services
Responsibilities
Operational excellence – meets utilization, turnaround, quality, and margin targets for their service line
People & capability development – builds supervisor bench strength, drives training and feedback, partners with staffing and L&D on upskilling
Process Compliance & Improvement – enforces standards, identifies efficiency gains, and partners with Strategy & Ops to implement changes
Client Delivery Performance – ensures consistent service to clients; addresses escalations within their line before they reach senior leadership
Resource Planning & Forecasting – collaborates with Staffing & Regional leads to anticipate demand, balance workload and plan headcount
Lead the service line to achieve operational targets including utilization, turnaround times, quality, and margin goals
Develop and mentor supervisors and team members; ensure continuous feedback and training programs are in place
Enforce process standards and compliance; identify opportunities for efficiency and partner with Strategy & Ops to implement improvements
Monitor client delivery performance; resolve escalations promptly and maintain high client satisfaction
Collaborate with Staffing and Regional leads to forecast resource needs, balance workloads, and plan headcount effectively
Drive initiatives that improve service delivery and align with organizational goals for scalability and client experience
Qualification
Required
Bachelor's degree in Business, Operations, or related field required; advanced degree preferred
Minimum 8+ years in regulatory operations, compliance services, or adjacent professional services
REQUIRED: Demonstrated direct, hands-on experience with regulatory filing execution in a client delivery setting. Demonstrated ability to interpret regulatory requirements and translate them into clear, executable operational processes. Prior involvement in audits, exams, or regulatory review related to filings
Proven track record of managing teams, driving operational excellence, and improving processes
Experience in resource planning and client delivery management in a complex environment
Preferred
STRONGLY PREFERRED: Ownership of high-volume, recurring regulatory filings across multiple regulatory bodies
Hands-on experience with regulatory filing platforms, portals, or RegTech tools
Experience scaling filing operations while maintaining accuracy and timeliness
Client-facing accountability for filing outcomes, including communication of delays, defects or regulatory updates
Benefits
Medical and dental coverage
401(k) plans
Paid time off options
Designated ACA Paid Holidays
Summer Fridays
Personal/Family Care
Leaves of absence
Student Debt Forgiveness
Pet Insurance
Company
ACA Group
ACA Group is the leading governance, risk, and compliance advisor to the financial services industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Olson
Chief Executive Officer
Michael Borts, CISM, CDPSE
Chief Technology Officer
Recent News
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