Alabama Power Company · 23 hours ago
IT Manager - Customer Care & Billing and Meter
Atlanta, GA, United States
Full-time
Onsite
Director/Executive
10+ years expAlabama Power Company is a leading energy provider serving 9 million customers across the Southeast and beyond. They are seeking an IT Manager to oversee the CC&B and Metering technology group, ensuring operational excellence and the delivery of innovative technology solutions for their customer technology pillar.
Electrical DistributionEnergyLogisticsRetail
Responsibilities
Applies leadership and strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets of Southern Company Gas
Partners with business leaders across the organization and works closely with the technology organization to ensure resources and strategies are aligned to current and future needs of the business
Support and implements a comprehensive Customer Experience (CX) technology roadmap in the CC&B and Metering area for the supported business units
Drives innovation and leverages technology to create value and transform the business
Establishes and maintains excellent working relationships and partnerships with leadership throughout Southern Company Gas and external vendors and suppliers
Designs technology solutions that are common where possible and custom where it counts
Drives and simplicity of design to ensure highly available systems where needed and maintainability of the ecosystem
Creates an overall technology budget and manages financial performance
Hires, develops, rewards, and retains a highly qualified and diverse technology leadership team
Establishes and enforces appropriate technology and business policies, practices, and processes
Acts as a student of business and technology, anticipating future needs and directional shifts in both the technology and energy industries
Creates an environment that fosters accountability, innovation, and engagement at all levels
Qualification
Required
A degree in Computer Science or a related field is required
10 or more years of experience in IT, with at least 5 years of experience managing multiple, medium-to-large-sized and cross-functional teams
Comprehensive knowledge of information technology with an extensive understanding of application development technologies and methodologies
Experience establishing and defining a comprehensive integration strategy and roadmap that meets the strategic and operational objectives of the business
Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations
Building strong leadership teams and high performing organizations
Leading and operating in a fast paced, real-time operational environment with changing business dynamics
Experience with Waterfall and Agile delivery
Broad understanding of System Development Lifecycle (SDLC)
Solid foundation in information Technology Infrastructure Library (ITIL)
The ability to lead and manage through change. Recognized as a change agent
Knowledgeable about current and future technology trends with the ability to scout and deploy industry-changing technology
Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, and with vendors/ suppliers
Demonstrated ability to influence key stakeholders and lead through influence
Team player with a collaborative approach to drive solutions for the good of Southern Company
Proven ability to drive efficiency through effective technology management
Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls, and regulatory requirements
Demonstrated ability to connect the dots and apply sound business judgment
Ability to attract top talent and build high-performing teams. Demonstrated ability to lead, motivate and develop employees and future leaders
Recognized as an outstanding people manager with the ability to delegate responsibility effectively
Excellent oral and written communication skills, including communicating complex technical topics to various audiences
Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments
Ability to synthesize large amounts of information, determine solutions, and make quality and timely decisions
Preferred
An advanced degree is desirable
Benefits
Competitive base salary
Annual incentive awards for eligible employees
Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being
Incentive program
Company
Alabama Power Company
Alabama Power provides the valuable combination of It is a sub-organization of Southern Company.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Peoples
Chairman, President and Chief Executive Officer
Moses Feagin
Executive Vice President, CFO and Treasurer
Recent News
Morningstar.com
2025-11-04
Company data provided by crunchbase