Sunrise Systems, Inc. · 22 hours ago
Project/Program Management - Leader- Alvaria to Genesys Migration
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years expSunrise Systems, Inc. is seeking a Project/Program Management Leader for the Alvaria to Genesys Migration. The role involves leading cross-functional transformation initiatives and managing detailed project plans to drive operational efficiency and ensure alignment with strategic business goals.
Information Technology & Services
No H1B
Hiring Manager
Ashwini M
Responsibilities
Led and supported end-to-end solutions spanning Telephony, Genesys, Salesforce CRM, enterprise reporting, agent desktop experience, and structured release management
Lead cross-functional transformation initiatives to drive operational efficiency, digital innovation, and cultural change across the organization, ensuring alignment with strategic business goals
Develop and manage detailed project plans, timelines, budgets, and resource allocations for transformation programs, ensuring delivery within scope and on schedule
Engage and influence senior stakeholders, including executive leadership, to secure buy-in, manage expectations, and communicate progress, risks, and outcomes effectively
Identify and mitigate risks proactively, using data-driven insights and change management strategies to ensure successful adoption and sustainability of transformation efforts
Managed/supported projects cross-functionally in an iterative, fast paced environment
Excellent verbal and written communication skills required
Strong analytical, problem-solving, and communication skills
High attention to detail while managing multiple sophisticated deliverables and stakeholder groups
Ability to learn quickly, deal with ambiguity, take initiative and achieve results required
Highly skilled with MS Office skills, particularly in PowerPoint, Excel, and Word
Exposure with Salesforce, SharePoint, Jira, Brightree, Alvaria, Genesys and Teleperformance preferred
Proven organization and time management skills
Qualification
Required
Excellent writing skills and the ability to communicate accurately and concisely at all levels of management
Ability to gain new technical skills quickly
Strong leadership skills and positive attitude
Ability to communicate sophisticated technical concepts in simple terms
Ability to meet tight deadlines and handle changing priorities
Bachelor's Degree
Eight or more years of experience in project management
Prior experience within a regulated industry (e.g., medical device, pharma, automotive, aerospace)
Led and supported end-to-end solutions spanning Telephony, Genesys, Salesforce CRM, enterprise reporting, agent desktop experience, and structured release management
Lead cross-functional transformation initiatives to drive operational efficiency, digital innovation, and cultural change across the organization, ensuring alignment with strategic business goals
Develop and manage detailed project plans, timelines, budgets, and resource allocations for transformation programs, ensuring delivery within scope and on schedule
Engage and influence senior stakeholders, including executive leadership, to secure buy-in, manage expectations, and communicate progress, risks, and outcomes effectively
Identify and mitigate risks proactively, using data-driven insights and change management strategies to ensure successful adoption and sustainability of transformation efforts
Managed/supported projects cross-functionally in an iterative, fast paced environment
Excellent verbal and written communication skills required
Strong analytical, problem-solving, and communication skills
High attention to detail while managing multiple sophisticated deliverables and stakeholder groups
Ability to learn quickly, deal with ambiguity, take initiative and achieve results required
Highly skilled with MS Office skills, particularly in PowerPoint, Excel, and Word
Proven organization and time management skills
Preferred
Exposure with Salesforce, SharePoint, Jira, Brightree, Alvaria, Genesys and Teleperformance preferred
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
Company data provided by crunchbase