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Randstad Digital Americas · 5 hours ago

Service Desk Operations Technician

Milwaukee, WI

Contract

Onsite

New Grad, Entry Level

$14.72/hr - $17.09/hr

Randstad Digital Americas is seeking a Service Desk Operations Technician who provides on-site Level 1 and Level 2 technical support. This role is responsible for managing incidents and service requests while delivering excellent customer service and adhering to ITIL best practices.

Information Technology & Services

Responsibilities

Install, configure, and maintain computer systems, including hardware and software on desktops and laptops

Deploy and support mobile devices such as tablets and smartphones

Troubleshoot and resolve internet and network access issues (wired and wireless)

Provide support for network printers

Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software

Ensure all devices remain updated, online, and compliant with security standards

Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use

Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support

Maintain accurate equipment inventory

Qualification

Windows operating systemsMicrosoft Active DirectoryAzure Active DirectoryITIL practicesDesktop support principlesComputer imagingWorkstation maintenancePrinter support

Required

Knowledge of Windows operating systems, Microsoft products, and desktop support principles

Experience with Microsoft Active Directory and Azure Active Directory

Familiar with computer imaging, system settings, drivers and updates

Understanding of workstation, printer and peripheral maintenance and support

Familiar with ITIL practices

Benefits

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan

Company

Randstad Digital Americas

Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.

Founded in 1984

Atlanta, GA, US

10001+ employees

https://www.randstaddigital.com/

Funding

Current Stage

Late Stage

Leadership Team

Graig Paglieri

CEO, Randstad Digital Americas

Pascal de Hesselle

SVP, Executive Client Partner - Technology, Media & Telecom

Company data provided by crunchbase