Harrington Starr · 23 hours ago
Customer Success Manager
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $150K/yr
10+ years expHarrington Starr is a fast-growing FinTech organization building a dedicated Customer Success function. They are seeking a Customer Success Manager to own post-implementation relationships and ensure strong customer adoption and retention.
Information TechnologyInternetMarketing
Hiring Manager
Kaitlin Edwards
Responsibilities
Own and grow relationships with a portfolio of customers
Drive adoption, value realization, and renewals
Monitor customer health and proactively manage risk
Lead regular reviews, success planning, and expansion conversations
Partner cross-functionally to resolve issues and improve the product
Help define Customer Success processes, playbooks, and metrics
Qualification
Required
10+ years in Customer Success, Account Management, or Relationship Management
Background in B2B SaaS, fintech, or complex enterprise software
Strong stakeholder management and communication skills
Ability to translate complex products into clear business value
Proactive, structured, and outcome-focused mindset
Comfortable building processes in a fast-growing environment
Benefits
Private medical
Retirement plan
Generous holiday
Flexible hybrid working
Strong learning and development support
Company
Harrington Starr
Harrington Starr works with the world’s leading brands & best talent in the sector to help customers become more productive & successful.
11-50 employees
Funding
Current Stage
Early StageRecent News
Tech Funding News
2024-11-25
Company data provided by crunchbase