Sage Home Loans Corporation · 10 hours ago
Post Close Servicing Coordinator | Sage Home Loans
Charlotte, NC
Full-time
Hybrid
Mid Level
3+ years expSage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. In this role, you’ll bridge the gap between closing and ongoing servicing, ensuring clients receive high-touch support and seamless communication after their loan closes.
Financial ServicesReal Estate
Responsibilities
Manage post-close servicing activities, ensuring accuracy, timeliness, and compliance across all functions
Oversee payment processes, including escrow analysis, tax disbursements, title company coordination, and receipt of borrower payments
Act as the primary escalation point for post-close servicing matters, resolving issues promptly while maintaining a client-first mindset
Deliver high-level customer service via phone and written communication, ensuring borrowers receive clear, timely, and professional responses
Serve as the liaison between the closing team, servicing partners (e.g., ServiceMac or other subservicers), and clients to ensure a smooth transfer and ongoing servicing experience
Identify, troubleshoot, and resolve servicing issues proactively to reduce errors and improve client outcomes
Partner with internal and external stakeholders to enhance processes, streamline workflows, and strengthen compliance controls
Monitor borrower feedback and performance metrics to ensure consistent, high-quality service delivery
Qualification
Required
3+ years of mortgage servicing experience
Strong knowledge of mortgage payment processes, escrow management, tax disbursements, and title company coordination
Excellent problem-solving skills with proven ability to manage escalations under pressure
Exceptional phone and communication skills, with a client-first approach to service
Ability to multi-task, prioritize, and adapt in a fast-paced, compliance-driven environment
High attention to detail and strong organizational skills with a focus on accuracy and efficiency
Preferred
Experience working with ServiceMac or another third-party servicing company strongly preferred
Benefits
Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Flexible Paid Time Off (PTO): We believe time to rest, and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
Company
Sage Home Loans Corporation
We are going to revolutionize the industry by making mortage simple.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase