iScribeHealth · 18 hours ago
Client Solutions Engineer
United States
Full-time
Remote
Mid Level
3+ years expiScribeHealth is a company focused on healthcare technology solutions, and they are seeking a Client Solutions Engineer to bridge technical expertise and clinical knowledge. The role involves delivering product demonstrations, maintaining sales collateral, and engaging with healthcare professionals to enhance customer experience and support sales initiatives.
Electronic Health Record (EHR)Health CareHospitalMedicalVirtual Assistant
Hiring Manager
Brittney Pennington
Responsibilities
Facilitate high-impact product demonstrations tailored to diverse audiences, including internal teams, prospective clients, and partners
Collaborate closely with the sales team to customize demonstrations for specialty healthcare practices, EHR systems, and relevant solutions
Design and deliver dynamic, scenario-based demos that mirror real patient encounters, clinical documentation workflows, and EHR interactions
Pivot demonstrations in real time based on physician questions, workflow objections, or unexpected clinical use cases while maintaining clinical accuracy and relevance across specialties, visit types, and care settings
Support direct sales and partnership efforts through engaging, clinically grounded demonstrations, and continuously refine demo scenarios to align with product updates, enhancements, and evolving customer needs
Leverage clinical knowledge to address customer pain points and clearly communicate how the product delivers meaningful value
Actively engage with physicians, clinical leaders, and care teams to understand real-world workflows, documentation challenges, and operational constraints
Conduct mock clinical encounters, including role-reversal scenarios where acting as both provider and patient, to authentically demonstrate product capabilities and establish clinical credibility
Translate clinical needs into clear technical and workflow-based narratives that resonate with providers, administrators, and operational leaders
Confidently lead clinical conversations in both virtual and onsite settings, adapting communication style based on audience, specialty, and environment
Pivot quickly in fast-moving sales and clinical situations, responding effectively to live feedback, objections, and shifting priorities while maintaining composure and professionalism in high-stakes, physician-facing and executive-level discussions
Maintain and routinely update comprehensive sales collateral, including corporate overviews, product one-pagers, and sales-focused case studies, ensuring all materials accurately reflect the latest product features and capabilities
Develop and manage a library of competitive intelligence materials, providing detailed insights into industry trends, competitor offerings, and market positioning to support the sales team’s strategic efforts
Gather and analyze feedback from sales interactions to identify gaps or opportunities in sales collateral and ensure materials align with client needs and expectations
Collaborate with the sales team to ensure all tools and resources are tailored to effectively address customer pain points and highlight the product’s value proposition in a competitive landscape
Represent iScribeHealth at trade shows, conferences, and partner events to showcase the technical and clinical capabilities of the product
Engage with attendees to address technical inquiries and emphasize how the product meets specific clinical and operational needs
Stay current on product features, enhancements, and releases to ensure all customer interactions are informed and relevant
Develop a comprehensive understanding of the healthcare industry, including EHR systems, specialty practices, and key buyer personas
Collaborate with the product development and R&D teams to ensure demonstrations reflect the latest product functionality and align with client expectations
Qualification
Required
3–5 years of experience in a technical sales or pre-sales engineering role, preferably within the healthcare, SaaS, or technology industry
Experience or knowledge of clinical workflows and the ability to understand and address customer pain points effectively
Strong understanding of healthcare IT systems, particularly EHR platforms, with familiarity in specialty healthcare practices
Exceptional presentation and communication skills with the ability to simplify complex technical concepts for diverse audiences
Strong interpersonal skills with the ability to work effectively across cross-functional teams, partners, and clients
Willingness to travel up to 80% for trade shows, conferences, and client visits
Proficiency in CRM software, product demo tools, and Microsoft Office Suite (PowerPoint, Word, Excel)
Preferred
Proven success in designing and delivering tailored product demos in healthcare or EHR-related industries
Experience creating and managing sales collateral, including case studies and competitive intelligence resources
Knowledge of competitive intelligence tools and strategies
Strong problem-solving skills with a focus on understanding client challenges and creating customized solutions
Resilience: Ability to thrive in high-pressure environments and manage challenges with a positive attitude
Organization and Time Management: Strong skills in prioritizing tasks, meeting deadlines, and managing multiple projects simultaneously
Communication Skills: Exceptional verbal and written communication skills to convey technical concepts and build strong client relationships
Professionalism: A polished and professional demeanor in all interactions with clients, partners, and colleagues
Product Knowledge: In-depth understanding of iScribeHealth's products and services, with a commitment to staying current on updates and enhancements
Adaptability: Flexibility to adjust to changing circumstances and client needs in a dynamic work environment
Willingness to Learn: A proactive approach to continuous learning and professional development
Benefits
Medical
Dental
Vision
HSA/FSA
Education Reimbursement
401k with Matching
Company
iScribeHealth
iScribeHealth is an innovative transcription service with user interface overlays for EMRs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5.5MKey Investors
11-11 Ventures
2022-03-08Seed· $5.5M
2019-04-04Seed
Leadership Team
Justin Hipps
COO & Co-founder
Recent News
HospitalManagement.net
2026-01-09
2026-01-07
Tech Startups - Startups and Technology news
2025-10-16
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