ESPO Corporation · 2 days ago
End User Support Technician
Kansas City, MO
Contract
Onsite
New Grad, Entry Level
$16/hr - $29/hrESPO Corporation is a global EPC Firm seeking an End User Support Technician for a long-term contract opportunity. The role involves providing technical assistance, troubleshooting hardware and software issues, and delivering high levels of customer support both in person and remotely.
Human ResourcesIT ManagementRecruitingStaffing Agency
Responsibilities
Provide technical assistance and resolution as necessary with strong emphasis on customer support, teamwork, and urgency
Image, configure, install, repair, and upgrade computer systems and perform routine maintenance
Troubleshoot for hardware and technical incidents
Update and resolve tickets assigned individually or within a group queue, providing timely resolutions and customer support
Provide support to customers seeking technical assistance in person or remote
Perform inventory or devices and track and maintain their assignment to customers
Resolve tickets in the ServiceNow Support queue, meeting department specifications
Provide high level of customer support through detailed documentation in ticketing system
Assist customers with installation of new software packages, based on licensing requirements
Perform new hire desk setups, office/department move equipment connection
Partner with IT Service Owners for the resolution of complex issues
Provide accurate information on IT products and/or services and their availability
Follow-up with customers and provide updates on request status'
Document resolution steps for reoccurring issues in knowledge base
Provide updates for out of date knowledge base documents
Participate in Problem and Change management processes as necessary
Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested
Qualification
Required
High School Diploma/GED Required
Knowledge of computer hardware and operating systems
Analytical and well organized
Good communication skills, written, verbal, and listening
Able to work well independently as well as in a group
Must be a self-starter
Benefits
PTO
Group Health and Dental Insurance
401k after you have satisfied the necessary waiting periods
Company
ESPO Corporation
ESPO Corporation is the midwest leader in technical staffing, business support, and engineering solutions since 1965.
Founded in 1965
51-200 employees
H1B Sponsorship
ESPO Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageRecent News
Business Journals
2023-02-03
Company data provided by crunchbase