Quadient · 18 hours ago
J202601103 Customer Service Lead
Dallas, TX
Full-time
Hybrid
Mid Level
$20/hr - $30/hr
3+ years expQuadient supports businesses in their digital transformation and growth journey by unlocking operational efficiency. The Customer Service Lead is responsible for supporting employee performance, monitoring the team, and ensuring customer retention while managing escalations and correspondence.
Business Process Automation (BPA)Enterprise SoftwareFinancial ServicesInformation TechnologyInsuranceLogistics
Responsibilities
Supporting employee performance and development
Monitoring the team on a regular basis
Maintaining accurate documentation
Demonstrates commitment to customer retention and teamwork
Representing the organizational core values in every interaction
Possessing the initiative to seek and embrace change
Remaining flexible as the business needs require
Demonstrating the ability to improve the company by establishing and achieving goals
Maintaining a style of communication that is open and honest
Assisting with customer and department related escalations
Handling of inbound calls and phone support for multiple work groups
Handling email and mailed correspondence
Lead tester on CRM projects, as required
Handle conference calls for testing and District communication, as required
Performing all other duties as assigned based on the needs of the business
Qualification
Required
High School Diploma or equivalent (GED) required
3+ years of customer service experience
Must be able to multi-task in a high-volume, fast-paced call center environment
Must enjoy direct interactions with customers and employees
Demonstrates commitment to problem solving and resolution
Must possess excellent written and verbal communication skills
Superior interpersonal skills and professionalism to communicate by phone, email and in-person with customers and fellow employees
Basic computer skills including outstanding typing and 10-key by touch
Proficiency in Windows based applications including Microsoft Office (Word, Excel, Outlook, etc.)
Must work well under pressure
Preferred
Associate's degree or continuing education classes preferred
Leasing experience in the office equipment industry preferred
Knowledge of Order Care processes and procedures preferred
Hands on experience of troubleshooting depot repair and other products as required preferred
Hands on knowledge of the following systems preferred: Salesforce, CRM, Atlas, ERP, SFDC, ServiceMax, OLS
Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Company
Quadient
Quadient provides mailing equipment, business process automation, and customer experience management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$530.67MKey Investors
MetLife Investment Management (MIM)Bank of AmericaEuropean Bank for Reconstruction and Development
2025-01-22Post Ipo Debt· $150M
2024-12-20Post Ipo Debt· $50M
2024-10-30Post Ipo Debt· $27.15M
Leadership Team
Geoffrey Godet
Chief Executive Officer
Nicole Dwyer
SVP Global Customer Success
Recent News
GlobeNewswire
2026-01-20
2026-01-16
Company data provided by crunchbase