Northpoint Recovery · 10 hours ago
Operations Manager - WA Market
Edmonds, WA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expNorthpoint Recovery is a leading behavioral healthcare provider that focuses on evidence-based treatment for substance use and co-occurring disorders. The Operations Manager will oversee facility operations in the WA market, ensuring compliance with state, federal, and Joint Commission regulations to maintain safety and efficiency across all facilities.
Health Care
Responsibilities
Responsible for the day-to-day maintenance of a safe, functional and clean physical environment for patients, employees, and visitors
Provide effective oversight and coordination of vendors and onsite management team for assigned projects
Develop comprehensive and clear project plans to submit to contractors, vendors, crews, and onsite team as needed
Guide and instruct vendors to perform at their highest level; report underperformance expeditiously
Oversee maintenance and repair projects
Assist with all scheduled inspections, testing, drills and facility protocols, documents and reports as assigned
Obtain quotes, oversee special projects, and take lead on vendor customer service calls and feedback sessions
Coordinate and govern records and documents to aid in meeting all TJC, State and Federal regulations and requirements
Ensure contracts and warranties are followed and addressed when needed
Facilitate relationships with outside vendors to keep company grounds pristine
Assist in managing residential on call schedule and being in rotation for residential on call schedule
Monitor compliance for all vendor contracts and provide appropriate feedback as needed
Stay current on Joint Commission and state regulations (via consultant, TJC manual, communication with TJC account representative, and state rules/regulations)
Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made
Partner with leadership appropriately to maintain all facility Joint Commission tasks and Policy and Procedure requirements
Collaborate with leadership to oversee and compile meeting materials, agendas, meeting space, catering needs, and technical support; leverage technology and quickly troubleshoot common technical challenges independently
Design and maintain clear operational guides to ensure consistency of operations
Maintain inventory ordering at the facility and manage to an established budget
Cleanliness and upkeep of office environment both indoor and outdoor
Maintain the facility condition and arrange for necessary repairs through facility maintenance log
Take lead with IT vendor for planned and unforeseen IT issues
Provide general support to visitors and connect them with the appropriate staff member
Adhere to all Company policies and procedures
Maintain confidentiality in accordance with established policies and procedures and standards of care
Perform other job-related duties as assigned
Responsible for ensuring the facility meets all regulatory requirements including local, state and federal
Oversees the inspection of areas within the facility to ensure that standards of cleanliness and safety are being maintained according to established policy and regulatory requirements
Ensures that orders for parts, equipment, selected services and supplies are carried out in a timely and efficient manner
Schedule work based upon established priorities, budgetary constraints and agreed upon plan of preventative maintenance
Qualification
Required
Associate's Degree in relevant field or commensurate experience preferred
Minimum of two (2) years' of relevant experience required
Experience in a hospital setting preferred
Business management systems experience a must
Successful track record of managing multiple and varied facilities projects
Ability to collaborate with the leadership team and manage multiple vendors working simultaneously on multiple projects
Must have knowledge of Northpoint's mission and a willingness to embrace and actively support the unique culture and core values of Northpoint, and our work
Demonstrated ability to cultivate and maintain internal and external relationships in an ambiguous and fast-paced environment while maintaining focus on execution and results
Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish
Strong work ethic, motivation, teamwork, and leadership skills
Organized and detail oriented with industry knowledge for vision and growth
Experience working in a high growth organization
Strong understanding of regulatory requirements
Preferred
Excellent critical thinking skills
Excellent organizational abilities
Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
Quickly and effectively identify and resolve problematic situations
Comfortable analyzing information and dealing with complexity
Attention to detail and accuracy
Able to handle confidential material in a reliable manner
Ability to interact and communicate with individuals at all levels of organization
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload in a fast-paced environment
Proficiency with Microsoft Office Suite
Excellent writing skills as well as superb interpersonal and verbal communication skills; a master at presenting information, ideas, and results is critical
Ability to work in a fast moving and, at times, intense environment
Benefits
Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
Generous Paid Time Off plan
Employee Referral Bonuses
401K Retirement Plan & Employer Match
Company
Northpoint Recovery
Northpoint Recovery is specialized drug and alcohol detox and rehab treatment center located in Southwestern Idaho.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-01-01Acquired
Leadership Team
Stokes Aitken
Chief Executive Officer
Recent News
Company data provided by crunchbase