Momentum Asset Management · 3 hours ago
Senior Vice President Customer Service
United States
Full-time
Remote
Lead/StaffMomentum Asset Management is a global investment management firm that combines worldwide expertise with a strong local focus to deliver superior investment performance. The Senior Vice President of Customer Service will oversee and enhance all aspects of customer service operations, focusing on improving customer satisfaction and experiences.
Financial Services
Responsibilities
Oversee and enhance all aspects of customer service operations
Improving customer satisfaction and experiences
Leading a team to establish industry-leading service standards
Managing contact centers
Analyzing customer feedback to develop process improvements
Implementing strategies to optimize the overall customer experience
Qualification
Required
Expertise in Customer Satisfaction and improving Customer Experience
Strong skills in Analytical Thinking and the ability to interpret data for decision-making
Proven experience in managing Customer Service operations, including handling Contact Centers
Exceptional leadership and communication skills to guide and motivate cross-functional teams
Strategic mindset with the ability to innovate and implement best practices in customer service
Experience with customer relationship management technologies and platforms
Bachelor's degree in Business, Marketing, or a related field; advanced degree preferred
Previous experience in a senior leadership role within customer service or client management
Preferred
advanced degree preferred
Company
Momentum Asset Management
At Momentum Asset Management, we deliver investment performance by combining global expertise with a local focus.
1001-5000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase