Direct Travel · 5 hours ago
Senior Technical Business Analyst
United States
Full-time
Remote
Senior Level
7+ years expDirect Travel is one of the fastest growing Travel Management Companies in the world, and they are seeking a Senior Technical Business Analyst to work at the intersection of travel operations, data systems, and technology. The role involves driving requirements, supporting data validation, and translating business needs into technical specifications while collaborating with various stakeholders to improve processes and ensure data accuracy across platforms.
LeisureTravel
Responsibilities
Gather, document, and validate business requirements from stakeholders across product, operations, account management, and implementation teams
Collaborate with business analysts and stakeholders to translate business needs into detailed functional/technical specifications, user stories, acceptance criteria, and process flow diagrams
Conduct detailed process reviews, uncover gaps, and recommend optimization strategies across travel operations, booking flows, Mid-Office processing, and data pipelines
Facilitate meetings, workshops, and functional walkthroughs with internal teams (Ops, Account Management, Implementation, IT)
Participate in analysis of travel reservation data, GDS interface files, API integrations, and travel vendor data flows
Collaborate with external vendors (GDSs, travel partners, banks, payment providers, analytics vendors, etc.) when designing, configuring and troubleshooting integrations
Identify gaps in current systems and propose enhancements aligned with business goals
Analyze and map data across systems including GDS, NDC APIs, Booking Tools, and payment gateways. Support API integration efforts by reviewing technical documentation, defining payload requirements, and validating request/response structures
Perform SQL queries, stored procedures, and data validations across travel, GDS, and financial datasets
Support systems that rely on SQL Server databases, including troubleshooting data issues, analyzing discrepancies, and validating integrations
Support new customers onboarding for travel related products, data feeds, or custom reporting solutions
Support UAT by coordinating with business users and ensuring readiness for production deployment. Provide post-launch support, troubleshooting, and continuous improvement recommendations
Ensure data quality and integrity for imports, exports and reconciliations
Participate in project planning and execution, ensuring timely delivery of projects
Working with Customers on requirements, setup, configuration and troubleshooting
Facilitate workshops, requirement sessions, and cross-functional meetings
Communicate technical concepts clearly to non-technical stakeholders
Work closely with data architecture teams to ensure accurate data transfer into ERP, Mid-Office, and analytics systems
Manage support tickets, document resolutions, and facilitate communication between business stakeholders and developers
Qualification
Required
Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field
7-10+ years of experience as Technical Business Analyst, Business Analyst, or similar role
3-5 years of experience with enterprise resource planning (ERP) platforms such as Unit4 ERP, Microsoft Dynamics 360, Oracle NetSuite or equivalent
Strong hands‑on experience with SQL Server, T‑SQL, stored procedures, and data analysis
Strong understanding of APIs, JSON/XML, data imports/exports, file-based integrations, and system architecture
Excellent analytical and problem-solving skills with attention to detail
Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders
Ability to work in fast-paced, cross-functional environments
2-3 years of familiarity with cloud technologies is a plus specifically Azure and Azure SQL Database
Preferred
Experience with Agile methodologies and project management
Previous Travel technology experience - EDIFACT
Unit4 CentralCommand expertise
Certifications in Business Analysis, SQL Server, or related technologies
Benefits
Medical
Dental
Vision benefits
Retirement Plans
Wellness
Rewards and Recognition
Sustainability
DE&I initiatives
Mental Health Support
Company
Direct Travel
Direct Travel is a leading provider of corporate travel management services.
1001-5000 employees
H1B Sponsorship
Direct Travel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2016-06-20Acquired
Leadership Team
Darryl Hoover
CTO
Jennifer A. Franz, MSHRM ☕️ 🦋
Senior Human Resources Business Partner (North America)
Recent News
GlobeNewswire News Room
2023-02-26
2022-11-08
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