WHOOP · 21 hours ago
Senior Business Systems Analyst (Membership Services)
Boston, MA
Full-time
Onsite
Senior Level
$140K/yr - $170K/yr
5+ years expWHOOP is on a mission to unlock human performance and healthspan, empowering members to perform at a higher level. They are hiring a Senior Business Systems Analyst to support the operations and scaling of their Membership Services function, focusing on improving member experience and operational efficiency.
Consumer ElectronicsFitnessSportsWearablesWellness
Responsibilities
Help build the consumer tech industry’s best customer support experience. Help us turn every member who interacts with Membership Services into a loyal WHOOP fan
Partner with stakeholders across Membership Services, Engineering, Product, and Operations to understand future system needs and translate them into technical solutions
Proactively identify and implement process improvements across Membership Services workflows, with a strong focus on automation, data accuracy, data security, and cross-system alignment
Demonstrate unusually high levels of initiative and autonomy as you go about solving problems
Define and execute User Acceptance Testing, training, and change management initiatives for end users
Drive projects related to case management, Computer Telephony Integration (CTI), self-service, customer experience, and order fulfillment logistics
Develop documentation for technical and non-technical audiences
Coach and up-level BSAs on your team and neighboring teams through direct and indirect mentorship
Be hands-on using AI platforms and tools to design, prototype, and evaluate AI-powered workflows, automations, and proofs of concept
Qualification
Required
BS in Information Systems, Computer Science, Business, or equivalent experience
5+ years of professional experience in system administration, automation, product management, or software development with both functional and technical responsibilities
Ability to translate business processes into scalable system designs and technical requirements
Effective communication skills, with proven success collaborating across technical and non-technical teams
Experience with CRM (e.g. Salesforce; Hubspot) and Case Management systems (e.g. Salesforce Service Cloud, Zendesk, Intercom) and integrated CTI (e.g. Zoom Contact Center, Aircall), WFM (e.g. Calabrio, Zendesk) systems
Customer-first mindset, proactively driving improvements to the end-user and customer experience
Entrepreneurial mindset, with the ability to think creatively, take calculated risks, and thrive in a fast-paced, dynamic environment
Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
Benefits
Competitive base salaries
Meaningful equity
Benefits
Generous equity package
Company
WHOOP
WHOOP is a fitness tech company that offers wearables that track sleep, recovery, and performance.
501-1000 employees
H1B Sponsorship
WHOOP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (18)
2023 (15)
2022 (5)
2021 (17)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$404.75MKey Investors
SoftBank Vision FundIVPFoundry Group
2026-01-15Undisclosed
2021-08-30Series F· $200M
2020-10-28Series E· $100M
Leadership Team
Will Ahmed
Founder & CEO
Aurelian Nicolae
Co-Founder & Chief Hardware Engineer
Recent News
2026-02-05
2026-02-05
Company data provided by crunchbase