Virginia Department of Taxation · 22 hours ago
Collections Representative (multiple openings)
Richmond, VA
Full-time
Hybrid
New Grad, Entry Level
$0/yr - $44K/yrThe Virginia Department of Taxation is seeking Collections Representatives to join their dynamic Collections Unit. In this role, you’ll play a vital part in maintaining compliance and resolving delinquent tax liabilities for businesses and individuals while delivering exceptional customer service.
GovernmentProfessional ServicesPublic Relations
Hiring Manager
Phillip Trezza
Responsibilities
Answer inbound calls from taxpayers/debtors regarding delinquent individual/business taxes, court debt or Offer In Compromise
Verify tax liabilities or court debts, clarify tax laws, and resolve cases in a production-oriented call center environment
Assist taxpayers/debtors by researching accounts using an automated collection and case management system
Ensure compliance through administrative legal collection actions such as: Lien releases and adjustments
Establishing official payment plans
Handle inquiries related to wage and/or bank levies and/or Offer In Compromise
Progress from individual income tax cases to business tax cases, with potential opportunities for in-person field collections work
Progress from Debtor and Employer inquires to Court Clerk inquiries, with potential opportunities to transition to Individual Income Tax Collections
Qualification
Required
Microsoft Office experience to include basic troubleshooting of common computer software programs
Basic math and the ability to analyze financial information through researching accounts to determine the appropriate course of action for collecting in a fast-paced, high volume call center environment
Effectively communicates to include written communication with customers in a professional, courteous and tactful manner
Knowledge of call center etiquette and skilled in resolving problems in adversarial situations
Experience researching accounts utilizing an automated collection, accounting or case management system in a fast-paced call center environment
Preferred
Basic knowledge of Virginia State tax laws, rules and regulations including knowledge of forms, filing requirements, legislative updates and legal collection techniques such as third party liens and memorandums of lien
Prefer progressive work experience in collections, customer service, and or sales in fast-paced call center environment
Benefits
Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
Comprehensive and affordable health benefits.
Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.
Company
Virginia Department of Taxation
Virginia Department of Taxation works to be the nation's leading tax administration agency.
Founded in 1906
501-1000 employees
H1B Sponsorship
Virginia Department of Taxation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Sharon Kitchens
Chief Technology Officer
Kevin Hopkins
Chief Operating Officer, Deputy Commissioner
Recent News
2025-11-04
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