Dovenmuehle · 2 hours ago
Account Manager l
Lake Zurich, IL, US
Full-time
Hybrid
Mid, Senior Level
$64K/yr - $72K/yr
5+ years expDovenmuehle Mortgage, Inc. is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. The Account Manager I will administer and manage relationships for assigned subservicing accounts, ensuring quality service and communication between Dovenmuehle and its clients.
Banking
Responsibilities
Maintain weekly contact with assigned accounts to identify, research, and resolve any questions, service quality issues, procedure changes, new loan programs, billing issues, or any other requests made by the subservicing client
Coordinate internal research and response among all Dovenmuehle departments, both in writing and by telephone, to various inquiries from assigned accounts and from the Division Manager for other non-assigned accounts
Coordinate quarterly relationship reviews with the senior management of Dovenmuehle and the client to maintain close relationships with the primary contacts and decision-makers, monitor client satisfaction, and evaluate methods to improve the overall relationship
Identify possible product and service enhancements to the subservicing program based upon client feedback; summarize and present ideas for enhancements to the Division Manager
Evaluate the use of optional services by each assigned client to ensure optimum service levels as appropriate for each client
Monitor billing to each assigned client to evaluate opportunities for revenue enhancement for Dovenmuehle or cost reductions for the client
Maintain status reports for all assigned clients and provide timely written summaries of all significant client contact
Successfully complete annual regulatory compliance training
Performs other related duties as assigned
Qualification
Required
Broad knowledge of the mortgage lending and mortgage servicing industries
Minimum of five years of mortgage service experience including strategic account management and client services
Outstanding verbal and written client communication skills
Excellent analytical skills including business operations and financial management
Bachelor's degree or equivalent combination of education and experience
Preferred
Graduate degree preferred
Strong account management skills or previous sales experience
Benefits
Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
401 (K) Plan with company match
Paid Vacation, Sick, Personal and Holidays
Company
Dovenmuehle
Dovenmuehle Mortgage, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Georgeo X. Pulikkathara
Chief Information Security Officer
Robert Howerton
Chief Information Officer
Recent News
HousingWire
2024-06-03
2023-12-22
BizTimes - Milwaukee Business News
2023-12-19
Company data provided by crunchbase