Crawford & Company · 4 hours ago
Client Claims Director
United States
Full-time
Remote
Mid, Senior Level
7+ years expCrawford & Company is a global leader in claims management, and they are seeking a Client Claims Director to oversee a dedicated claims team. This role involves enhancing claims operations, ensuring exceptional service delivery, and acting as the primary liaison between the client and service centers.
Insurance
Responsibilities
Assists in the section, training and development of an effective and efficient staff
Monitors key metrics on a daily, weekly or monthly level as needed. Key metrics include general metrics as well as those specifically targeting client initiatives
Along with Account Executive, communicates Client's expectations and ensures compliance via interaction with Team Manager and Service Manager
Provides claim specific guidance to staff as applicable ensure proper investigation and timely equitable disposition of claims. Makes recommendations on reserves exceeding pre-determined authority level; conducts periodic reserve reviews to identify areas of concern and work with Team Manager to resolve
Analyzes files on a periodic basis to determine accuracy and completeness and to maintain control of quality of work
Works with Team Manager and Service Center Manager to ensure that claim personnel are knowledgeable on client special handling instructions, carrier requirements and work reflects same
Keeps VP of Claim Operations informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to SVP and VP of Claim Operations
Participates in special projects or performs duties in other areas as requested
Undertake reviews, based on predetermined criteria or as applicable, to ensure proper investigation and data collection
Works with staff to ensure training has taken place in the proper evaluation of claims from a legal, medical, and financial standpoint
Handle client concerns quickly and efficiently to resolution
Qualification
Required
College Degree preferred or education equivalent to a college degree or the equivalent experience in related work experience
Seven more years of progressive technical claim experience, including supervisory and/or management experience, demonstrating a high degree of judgment and discretion, is capable of providing adequate guidance and support on administrative and technical claim matters
Attainment of the Associate in Claims designation, and successful completion of, or active study for, I.I.A. MGT 43, and MGT 44, or the equivalent in related studies or work experience
Demonstrated ability to supervise the work of others
Demonstrates effective and diplomatic oral and written communication skills, and promotes a favorable company image to the public
Benefits
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
Company
Crawford & Company
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.
10001+ employees
H1B Sponsorship
Crawford & Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (7)
2022 (5)
2021 (2)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Larry Thomas
EVP - CEO Crawford U.S. Services
Bruce Swain
EVP - Chief Financial Officer
Recent News
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