AAA Central Penn · 10 hours ago
Dispatch Specialist - In Office - Lancaster, PA
Lancaster, PA, US
Full-time
Onsite
New Grad, Entry LevelAAA Central Penn is dedicated to serving its members with high-quality care and support. The Dispatch Specialist role involves coordinating roadside assistance requests, providing empathetic support, and ensuring efficient service delivery to members in need.
Consumer Services
Responsibilities
Own the roadside assistance journey by delivering quick follow‑ups, empathetic support, and a sense of urgency with every request
Dispatch calls to our Club-Owned Fleet Technicians, sharing key details about the situation, vehicle, location, and more
Prioritize requests smartly, keeping in mind safety, urgency, weather, and traffic—while following all emergency procedures
Capture and communicate information clearly and accurately, keeping it concise and useful
Guide members with confidence, explaining solutions, safety considerations, covered benefits, weather-related limitations, repair options, and any potential charges
Keep members in the loop with timely updates on their service or any changes
Deliver every interaction with professionalism and positivity, supporting our “one‑call” resolution philosophy
Build strong partnerships with Technicians and contractors to ensure fast, reliable service that meets AAA Central Penn’s high standards
Meet performance, service, and sales goals with enthusiasm
Jump in on additional tasks as needed to keep operations running smoothly
Qualification
Required
High school diploma or equivalent
Strong technical aptitude, including the ability to multitask and quickly navigate and utilize multiple computer systems at the same time
Outstanding active listening skills, with the ability to understand and process verbal information, ask insightful questions, and ensure all key details are accurately captured
Comfortable communicating across multiple channels—phone, email, and live agent chat—to meet customers where they are
A problem-solver at heart, able to spot issues, evaluate options, and make sound decisions that contribute to an exceptional customer experience
Preferred
Prior customer service or call center experience is a plus, giving you a head start in delivering exceptional support
Benefits
Generous, front-loaded Paid Time Off (PTO); no need to wait until you’ve accrued PTO.
1 personal day.
8 paid company holidays including Christmas Eve and New Year’s Eve.
Medical, Dental, and Vision benefits.
Health Savings Account (with employer contribution) and Flexible Spending Account options.
401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
Life Insurance and Long Term Disability at no out of check cost to our team.
Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
Tuition Reimbursement.
Free AAA Premier Membership.
Discounts and perks including travel, branch services, car batteries, and more!
Company
AAA Central Penn
AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties.
Founded in 1902
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jodie Daubert
President & CEO
Greg Tobin
Chief Sales & Member Experience Officer
Company data provided by crunchbase