NEOGOV · 9 hours ago
Business Support Specialist II - Customer Service
Public Works - City of Colorado Springs, CO
Full-time
Onsite
Mid Level
$22.04/hr - $26.46/hr
3+ years expNEOGOV is seeking a Business Support Specialist II to provide comprehensive technical and administrative support to the Contracted Programs department within the Public Works Operations and Maintenance Division. The role involves serving as a point of contact for the public, managing data, and coordinating activities related to city policies and procedures.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Document standard operating procedures, prepare reports, compile data for analysis, coordinate activities, investigate and resolve problems, and handle special projects as assigned
Enter and manage data and tasks in programs including, but not limited to, Accela, GoGov, PeopleSoft and Cartegraph/OpenGov
Performs data entry; enters and pulls information from a variety of systems and reviews reports for accuracy
Provides customer service to internal and external customers through email, phone, or in person inquiries
Review city permits and update Cone Zone app
Coordinate office equipment disposals; manage office supplies and inventory, janitorial and facility requests
Complete monthly audit of (Pikes Peak Rural Transportation Authority) PPRTA-2C request database and provide updates to all stakeholders
Prepare and maintain official meeting records, including agendas, minutes, and follow-up actions: Coordinate and manage the Public Works Project Schedule
Organize and attend pre-construction coordination meetings with contractors and affected stakeholders such as educational institutions, healthcare facilities, emergency response agencies, Colorado Springs Utilities, City departments, and additional stakeholders
Ensure compliance with City policies, procedures, and record retention requirements when maintaining documents, permits, and project records
Assist with internal and external audits by compiling documentation, responding to data requests, and reconciling discrepancies
Serve as a liaison between Public Works, contractors, other City departments, and external agencies to support project coordination and information flow
Track and follow up on action items, deadlines, and deliverables to support project and operational timelines
Provide back-up support for other administrative functions within the division as needed
Other duties as assigned
Qualification
Required
High school diploma or GED
Three years of full-time administrative or business support experience
Preferred
Experience in municipal customer service
Experience with data management
Experience with Accela, GoGov, PeopleSoft and/or Cartegraph/OpenGov
Benefits
Shift differential
Pay differential
Acting or lead
Special assignment
Hazard pay
Longevity
Cell phone allowance
Uniform allowance
Relocation
Awards
Standby
Call out
Compensatory time off
Tuition
Overtime
Extra duty
Incentive
Holiday premium
Proficiency
Vacation sell back
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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