CHRISTUS Health · 21 hours ago
Patient Service Representative
Irving, TX
Full-time
Onsite
Entry Level
2+ years expCHRISTUS Health is a healthcare organization that is seeking a Patient Service Representative to support their Revenue Cycle division. The primary responsibility of this role is to perform tasks that assist with account resolution and reconciliation of outstanding patient accounts while ensuring high standards of customer service and compliance with regulations.
Hospital & Health Care
Hiring Manager
Antonia Solis
Responsibilities
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics
Ensures PFS departmental quality and productivity standards are met
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Manages and maintains patient and payor information to facilitate account resolution
Responds to all types of account inquires through written, verbal or electronic correspondence
Develops and maintains working knowledge of all functions within Revenue Cycle
Meets or exceeds customer expectations and requirements, and gains customer trust and respect
Compliant with all CHRISTUS Health, payer and government regulations
Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures
Provides continuous updates and information to PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience
Ensures all payments are retrieved and posted accurately and timely, post lockbox monies, EFT/ACH monies, credit card payments, and patient payments including JV entries for non-patient cash
Resolves submitted work queues for missing and/or unapplied cash
Monitor and performs cash reconciliation to identify cash posting errors and ensures all receipts are applied
Qualification
Required
Professional and effective written and verbal communication required
Preferred
2 years' experience in a customer service or support in a related field
General hospital A/R accounts knowledge is preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Company
CHRISTUS Health
CHRISTUS Health is a Catholic not-for-profit health care system comprising more than 600 centers, including long-term care facilities, community hospitals, walk-in clinics and health ministries.
10001+ employees
H1B Sponsorship
CHRISTUS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (35)
2023 (54)
2022 (46)
2021 (22)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Terry Kyle
CEO and CDO The Children's Hospital of San Antonio Foundation & Friends of CHRISTUS Santa Rosa Fnd
Thomas Royer, MD
CEO Emeritus
Company data provided by crunchbase