Lead Personal Teller Consultant- Cullen jobs in United States
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EECU · 8 hours ago

Lead Personal Teller Consultant- Cullen

positionFort Worth, TX, US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date1+ years exp

EECU is a community credit union based in Fort Worth, dedicated to providing members with a better banking experience. They are seeking a Lead Personal Teller Consultant to oversee daily operations of the Personal Teller Machine channel, lead a team, and ensure outstanding member service while managing complex transactions and collaborating with various teams.

Financial ServicesVenture Capital

Responsibilities

Oversee daily PTM operations while leading and coaching a team of Personal Teller Consultants
Manage schedules, approve transactions, conduct quality reviews, handle complex member needs, and support sales and referral initiatives
Assist with back-office processing, reports, and system-related needs
Collaborate closely with Operations, Accounting, Payment Systems, and Fraud/Legal teams to ensure smooth resolution of member and risk-related issues

Qualification

Customer service experienceTeller backgroundTeam leadershipReg CC knowledgeFraud detectionMultitaskingBilingual skillsCommunication skillsOrganization skillsTime management

Required

1–2 years of exceptional customer service experience
Strong teller background with at least 6 months in a financial institution or call center
Proven ability to lead and coach a team
Working knowledge of Reg CC holds and fraud detection
Comfort being on video throughout the workday
Ability to multitask across multiple service channels
Strong written and verbal communication skills
Excellent organization, time management, and sense of urgency
Availability to work extended hours: Monday–Friday 8am–7pm and Saturdays 8:45am–2pm
EECU will evaluate an applicant's credit history
Background check including employment, criminal, and drug screen
Responsible for compliance of all Federal and State rules and regulations pertaining to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, eg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief
Required to attend initial and ongoing annual Bank Secrecy Act training

Preferred

Bilingual skills are a plus

Company

EECU

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With more than $4 billion in assets and over 279,000 Members, EECU is one of North Texas’s largest locally-owned financial institutions.
dateFounded in 1934
location
Fort Worth, Texas, USA
people-size201-500 employees
web-link
http://eecu.org

Funding

Current Stage
Growth Stage

Leadership Team

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Bradley Schone
Chief Financial Officer
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Chris Brown
Chief Lending Officer
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Recent News

PR Newswire
EECU Reaches 300,000 Total Members
2026-02-02
PR Newswire
EECU Offering $65,000 in Scholarships to High School Seniors
2025-12-09
PR Newswire
EECU Named Best Credit Union in DFW by Dallas Morning News
2025-10-30
Company data provided by crunchbase