SS&C Technologies · 7 hours ago
Sr. Desktop Systems Technician
Kansas City, MO
Full-time
Onsite
Senior Level
5+ years expSS&C Technologies, a leading financial services and healthcare technology company, is seeking a Sr. Desktop Systems Technician. This role is responsible for providing advanced technical support, maintenance, and troubleshooting for end-user desktop systems, ensuring the smooth operation of IT infrastructure and employee productivity.
Cloud ManagementEnterprise SoftwareFinanceFinancial ServicesHealth CareProfessional ServicesSoftwareSoftware Engineering
Responsibilities
Provide expert-level technical support for all desktop hardware (e.g., desktops, laptops, monitors, printers, peripherals) and software (e.g., operating systems, Microsoft Office Suite, business applications)
Perform advanced diagnostics, troubleshooting, and resolution of complex hardware and software issues, escalating to higher-tier support or vendors when necessary
Install, configure, and maintain operating systems (Windows, macOS), applications, and security updates across the organization's desktop fleet
Manage user accounts, permissions, and access rights within Active Directory and other identity management systems
Deploy, image, and migrate new and existing desktop systems, ensuring adherence to company standards and security policies
Develop and maintain documentation for common desktop issues, troubleshooting procedures, and system configurations
Participate in IT projects related to system upgrades, hardware refreshes, and new software rollouts
Provide training and guidance to end-users on various IT systems and best practices
Monitor system performance and proactively identify potential issues to ensure optimal uptime
Collaborate with other IT teams (e.g., Network, Server, Security) to resolve inter-departmental issues
Manage inventory of desktop hardware and software licenses
Adhere to ITIL best practices for incident, problem, and change management
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
5+ years of experience in a desktop support or end-user computing role, with at least 2 years in a senior or lead capacity
Proven expertise in troubleshooting and resolving complex issues related to Windows 10/11 and macOS operating systems
Strong proficiency in supporting and administering Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
Extensive experience with Active Directory user and computer management, Group Policy Objects (GPOs), and NTFS permissions
Familiarity with remote desktop support tools (e.g., TeamViewer, SCCM/Intune) and ticketing systems (e.g., ServiceNow, Jira Service Desk)
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience with hardware diagnostics, component replacement, and peripheral troubleshooting
Excellent communication, interpersonal, and customer service skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and as part of a team in a fast-paced environment
Strong problem-solving skills and attention to detail
Preferred
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a strong plus
Benefits
Health
Dental
401k plan
Tuition and professional development reimbursement plan
Company
SS&C Technologies
SS&C is a global provider of investment and financial software-enabled services and software focused exclusively on the global financial It is a sub-organization of SS&C Black Diamond Wealth Solutions.
10001+ employees
H1B Sponsorship
SS&C Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (59)
2023 (74)
2022 (35)
2021 (30)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$750M2024-05-02Post Ipo Debt· $750M
2005-07-27Acquired
1996-05-31IPO
Leadership Team
Anthony Caiafa
Global CTO / CIO
Brian Schell
EVP, Chief Financial Officer
Recent News
2026-02-03
Business Wire
2026-02-02
2026-01-20
Company data provided by crunchbase