Guest Services, Inc. · 4 hours ago
Retail Operations Manager - Mt Rainier Administrative
Ashford, WA
Full-time
Onsite
Mid, Senior Level
$38.75/hr - $38.75/hr
3+ years expGuest Services, Inc. is seeking a Retail Operations Manager to oversee purchasing and merchandising duties for retail items at Mount Rainier. The role involves coordinating park retail operations, managing staff, and ensuring compliance with financial goals and company initiatives.
HospitalityInformation Technology
Responsibilities
Assist with the purchasing and the development of retail merchandise in all Rainier Guest Services operations, to build a diverse array of products encompassing souvenirs, apparel, publications, gifts, and grab-and-go food and beverage items
Establish mark-up percentages and create purchase orders. Responsible for determining CER requests for all retail units
Supports and provides direction for park retail units, coordinating store supervisor activities with unit managers
Select and order retail merchandise. Establishes mark-up percentages, creates information for computer entry in order to prepare a computer-generated purchase order. Determines CER requests for all retail units
Coordinate and direct (with the Warehouse Manager and Purchasing Manager) the daily activities of retail warehouse staff and stocking team in inventory movement and control
Train retail personnel in use of computerized point-of-sale inventory system and all retail operations, policies and procedures
Create training manuals for computer operation and inventory control
Establish the designs of retail units; direct merchandising and displays. Review and direct quality of all retail units, monitoring compliance with National Park Service rules, regulations and agreements
Provide training and support to retail unit managers and staff in the use of point-of-sale inventory system as well as retail operations policies and procedures. Assist in the development of retail standards
Develop and maintain standard operating procedures for all Rainier Guest Services retail processes
Assist in developing retail unit design aesthetic and floor layout, providing direction on merchandising and displays to present a professional image of stewardship in compliance with contractual obligations
Review and direct the quality of all retail units, monitoring compliance with the National Park Service contract, and applicable regulations and agreements
Monitor budgeted levels for all retail units in sales, costs of sales, payroll and controllable expenses, implementing corrective measures as needed. Coordinate store supervisor activities with Unit Manager and Operations Manager in retail locations
Ensure inventory control procedures are followed in reviving, handling, sorting and transferring of retail merchandise in all retail units, using the point-of-sale computerized system
Ensure best procurement terms and pricing through negotiation and strategic purchasing
Direct retail inventories (in coordination with the Warehouse and Purchasing Managers) and merchandise security, using Cycle Comet’s point-of sale inventory system
Manage recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit’s retail staff
Maintain accounting records, daily reporting requirement, and cash control
Assist in managing P&L statement
Maintain and ensure a safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene
Notify General Manager of all unusual events, circumstances, or other safety or quality control issues
Ensure the safety of facilities, verifying standards are met for the maintenance and upkeep of equipment, food production and handling, housekeeping, sanitation, cash control, uniforms & grooming. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues
Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors
Other such duties as requested or required
Qualification
Required
High School Diploma or GED required
At least 3 years of experience in related management
Demonstrated talent for interacting with a wide variety of people
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve
Strong customer service abilities; actively looks for ways to assist customers and coworkers
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit
Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
Ability to stand for the entire workday and to climb steps regularly
Withstanding temperature extremes in indoor and outdoor environments
Reading and writing work-related documents in English
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English
Constantly communicates and receives verbal communication with other employees in a fast-paced environment
Physical presence at the job site is essential to perform job duties
Typical office equipment (computer, fax, telephone, copier, scanner, among others)
Preferred
Bachelor's or Business Degree preferred
Company
Guest Services, Inc.
Guest Services Inc. is a private hospitality management company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nico Foris
Chief Executive Officer
Recent News
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