West Coast University · 4 hours ago
Student Loan Representative
Irvine, CA
Full-time
Onsite
Entry Level
$23/hr - $31/hr
2+ years expWest Coast University is dedicated to educating students seeking careers in healthcare. The Default Management Specialist provides information and assistance to federal student loan borrowers, ensuring they understand their financial responsibilities and helping them navigate repayment options.
Higher Education
Responsibilities
Contact student loan borrowers to offer assistance with financial literacy concepts, loan repayment options and responsibilities
Serves as liaison between borrowers and loan servicers as appropriate to resolve loan repayment issues
Works with students and servicers to facilitate workable repayment options on federal student loans prior to default
Encourages student borrowers to make payments
Assists students with information on income based repayment options, loan consolidation, deferment, or forbearance
Direct students to appropriate resources such as repayment charts, NSLDS, studentloans.gov servicer, Department of Education websites and contact information, etc
Counsels borrowers on the difference between federal and private loans, ensuring student understanding of obligations to both
Performs skip tracing activities for out-of-school students via the internet, phone, mail, and e-mails
Conducts social networking on the internet to find and communicate with students who are delinquent on their federal loans
Communicates student status with other departments such as Career Services, Financial Aid, Business Administration, and Student Services
Serves as liaison between borrowers and other school officials as appropriate (e.g. financial aid office, business office, etc.) to resolve balance inquiries or other questions
Maintains accurate and appropriate records of student contacts and demographic information in CampusVue and other student databases and prepares and sends correspondence to borrowers entering repayment and those in delinquent statuses
Assists federal student loan borrowers and campus Student Financial Services staff with questions regarding loan default and rehabilitation
Provides exceptional customer service to students, borrowers, and colleagues at all times
Responds to inquiries from student borrowers and federal loan servicers regarding student loan repayment
Work collaboratively with loan servicers to ensure accuracy of student demographic, enrollment, and contact information
Adheres to College/University policies and procedures and conducts job responsibilities in accordance with the standards set out in the College/University’s Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and state laws, and applicable professional standards
Maintains regular and timely attendance, reports to work as scheduled and as required to meet the needs of the College/University and assures time worked and/or time-off is recorded properly
Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments
Maintains order, cleanliness and safety at work
Performs other duties as assigned
Qualification
Required
High School Diploma required
May not be in default on a federal student loan, or owe repayment of a federal grant
Consent to audio and video record of conversations with student borrowers
Minimum two year of experience as a customer service representative or financial aid administrator required
Experience with MS Office, popular social networking sites, and the internet
Preferred
Associate degree from Accredited University or College preferred
2+ years' experience as a financial aid administrator
1+ years of collections experience
Bilingual English/Spanish
Company
West Coast University
West Coast University is a university offering undergraduate and graduate degrees in nursing and other healthcare disciplines.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marwan Alamat
Vice President, Innovation
Recent News
2025-10-09
Company data provided by crunchbase