Veritiv · 2 hours ago
Print Customer Experience Professional
Kansas City, KS
Full-time
Hybrid
Entry Level
1+ years expVeritiv is a leading full-service provider of packaging solutions. The Customer Experience Professional in the Print division is responsible for building customer loyalty by processing orders and addressing inquiries, while maintaining relationships with multiple customers and sales staff.
B2BLogisticsSupply Chain Management
Responsibilities
Communicate with customers (by phone or in person) to understand needs and concerns
Act as a first point of contact for resolving customer queries and complaints
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching
Identify and resolve potential problematic customer issues and alert management
Identify potential customers by using publicly available lists such as trade directories and internet searches
Input and track customer information, orders and follow-up actions into the CRM database to ensure product availability and on-time delivery
Perform merchandising and order placements activities such as entering customer orders, creating plant/RDC orders and completing stock replenishment orders
Perform other related duties and responsibilities as required or assigned
Prepare routine letters, memoranda, reports and similar documents to share with management and customers
Provide various products, pricing, inventory availability and production schedule information to customers ensuring their needs are met
Recommend changes in process and procedures based on customer feedback
Qualification
Required
Experienced practitioner able to work unsupervised (13 months to 3 years)
Preferred
College Degree Preferred
Benefits
Healthcare benefits
401k
Paid time off
Tuition reimbursement
Company
Veritiv
Veritiv Corp offers printing, publishing, packaging, and logistics and supply chain management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-08-07Acquired
2014-06-27IPO
Leadership Team
Stuart Crockford
Senior Vice President of Corporate Development
Susan Salyer
SVP, General Counsel & Corporate Secretary
Recent News
PR Newswire
2026-02-03
2025-10-31
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