Chase · 9 hours ago
Client Service Analyst IV – Bilingual Spanish/English Required
4915 Independence Pkwy, Tampa, FL, 33634, US
Full-time
Onsite
Mid LevelJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. They are seeking a Client Service Delivery Analyst to provide exceptional customer service and support, addressing client inquiries and troubleshooting issues while enhancing client relationships.
BankingFinancial Services
Responsibilities
Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact
Qualification
Required
Knowledge or equivalent expertise in customer service operations, with a focus on troubleshooting
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency
Fluent in Spanish and English languages (written, verbal, reading) communications
Preferred
Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency
Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences
Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions
Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making
Portuguese language in written, verbal and reading preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Company data provided by crunchbase