Netflix · 1 week ago
Software Engineer - Customer Service Platform
United States
Full-time
Remote
Senior Level
$388K/yr - $558K/yrNetflix is a company dedicated to entertaining the world by merging creativity with cutting-edge technology. They are seeking a seasoned engineer for their Customer Service Platform team to build and maintain a scalable technology ecosystem that enhances customer service operations and integrates innovative solutions.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Ideating, building, testing, and deploying robust features that meet both technical and business objectives
Collaborating with many Netflix engineering sister teams, product stakeholders and external vendors to deliver comprehensive end-to-end solutions
Qualification
Required
Experience with TypeScript or JavaScript
Experience with modern UI framework such as React
Solid experience in object oriented programming in Java, C++ etc incl. Javascript class
Solid experience with API technologies such as GraphQL, gRPC, and REST
Solid knowledge of data structures, DB schema design and modern design patterns
Extensive experience integrating internal and/or third-party services
Experience with cloud computing platforms like Amazon Web Services
Preferred
Experience in customer support / account management domain
Experience with Generative AI / ML at application level
Experience working with SLOs, SREs, and contemporary observability platforms
Experience developing build tooling or delivery automation
Experience with distributed systems / cloud deployment / AWS multi region
An advocate for reliability and operational excellence
A good grasp of UX fundamentals
Benefits
Health Plans
Mental Health support
A 401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
Full-time salaried employees are immediately entitled to flexible time off
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
Founded in 1997
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$72.11BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $67.2B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
The Express Tribune
2026-02-08
torrentfreak.com
2026-02-08
Company data provided by crunchbase