Synchrony · 3 hours ago
Client Support Analyst
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $112K/yr
2+ years expSynchrony Bank is looking for a Client Support Analyst to serve as a technical point-of-contact between Synchrony technology organizations and clients’ technical teams for their Health & Wellness platform. The role involves monitoring service level agreements, providing technical support, and managing day-to-day support activities while fostering strong relationships with internal and external stakeholders.
Consumer LendingFinanceFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Collaborate with SYF engineering and support teams on client requirements for SLA reporting to ensure adherence to contractual obligations
Communicate SLA dashboards to clients, including applicable internal client relationship management team, as outlined within the client contracts
Utilize in-place tracking tools such as ServiceNow to formally document technical support incidents received from internal and/or external stakeholders
Partner with Sales and various technology teams to assess incidents, identify root cause and implement corrective actions
Deliver optimal service to align with contractual service level agreements and/or client/partner classification using data such as profitability models
Create artifacts, such as standard operating procedures and/or or knowledge base articles, for internal support team activities
Manage day-to-day support activities for existing client/technology partner base concurrently with integration activities of new partnerships
Foster and maintain strong working relationships with various internal business functions, as stakeholders, which include but are not limited to Sales, Provider Contact Centers, Product teams, and Engineering teams, to deliver products and services for our clients, providers and customers
Ensure compliance against all applicable Synchrony policies and procedures to maintain risk management framework
Perform other duties and/or manage special projects when the need arises to meet or exceed business goals and objectives
Qualification
Required
Bachelor's degree with a minimum of 2 years of Information Technology experience, or in lieu of degree, a High School Diploma/GED with a minimum of 5 years of experience in Information Technology
Ability to work Monday - Friday within the period of 7:00AM - 11:00PM ET with flexibility to work Saturday 7:00AM – 4:00PM ET as incidents and/or outages occur
2+ years of experience to include (can be concurrent): Project management, Financial Services
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S. is required
Preferred
Strong verbal and written communication, and critical thinking skills
Strong client/customer focus and ability to manage client/customer expectations
Strong analytical and technical skillset used to assess and resolve technical incidents encountered by clients/partners
Client relationship management experience including the use of Salesforce
Understanding of Business-to-Business (B2B) and Business-to-Consumer (B2C) point of sale (POS) processing
Experience with using Splunk and other technologies, such as ServiceNow, for production support
Knowledge and working experience with Application Programming Interfaces (APIs), payment processing channels, acquisition systems, and other supporting technology platforms used within Synchrony
Experience and knowledge of Agile framework methodologies, including Scrum, Kanban and/or SAFe
Developing and executing integration and support test scripts
Experience working as a liaison across various business functions on various IT initiatives
Desire to work in a dynamic, fast paced environment and drive continuous improvement for the immediate team, cross-functional stakeholders, processes and provider/customer experience
Company
Synchrony
Synchrony is a consumer financial services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-15Post Ipo Equity· $500M
2014-08-01IPO
Leadership Team
Brian Doubles
President & CEO
Raj Deol
SVP, Sam’s Club Marketing Leader
Recent News
2026-02-03
Benzinga.com
2026-01-21
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