GCI Communication Corp. · 1 day ago
Quality Assurance Analyst II
Anchorage, AK
Full-time
Onsite
Mid Level
4+ years expGCI Communication Corp. is seeking a Quality Assurance Analyst II to provide professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting IT systems and integrations. The role includes developing and executing test plans, validating system application functionality, and collaborating with various teams to ensure quality product development and successful project deliveries.
Telecommunications
Responsibilities
Perform quality assurance and testing activities
Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications
Create and execute regression test plans
Validate system application functionality across various hosted and on prem solutions, integrations, integrated systems, operational processes, and custom development ensuring their alignment with design specifications and database updates
Write clear, concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems
Work closely with technical resources and testers on review and resolution of issues
Review test plans and cases written by others for coverage and completeness
Review requirements and design documentation and participate in design reviews
Assist Project Managers and Scrum Masters in planning and estimating efforts, providing input and clarity on testing requirements and level of effort estimates
Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs
Work collaboratively with developers, business system analysts, project managers, and scrum masters to ensure quality product development and successful project deliveries
Assist in developing and maintaining quality assurance procedures and standards
Monitor queue items from other groups and create technical automation tasks for test plans and the team
Monitor and report progress of automated and technical testing activities to Management
Develop, and configure automated test plans and test cases leveraging established tool set and seeking new technologies for growth
Develop, implement, and standardize technical test automation tools, configurations, and database standards
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Bachelor's degree in Business, Technology, Computer Science or relevant field
Minimum of four (4) years of relevant experience in one or more of the following areas: Quality assurance or quality control, Product or project management, Configuration, development, or systems support, Business systems analysis, Monitoring, billing systems, or order entry functions, Other related experience supporting quality monitoring, assurance, or control processes
Perform quality assurance and testing activities
Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications
Create and execute regression test plans
Validate system application functionality across various hosted and on prem solutions, integrations, integrated systems, operational processes, and custom development ensuring their alignment with design specifications and database updates
Write clear, concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems
Work closely with technical resources and testers on review and resolution of issues
Review test plans and cases written by others for coverage and completeness
Review requirements and design documentation and participate in design reviews
Assist Project Managers and Scrum Masters in planning and estimating efforts, providing input and clarity on testing requirements and level of effort estimates
Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs
Work collaboratively with developers, business system analysts, project managers, and scrum masters to ensure quality product development and successful project deliveries
Assist in developing and maintaining quality assurance procedures and standards
Ability to function autonomously on assigned projects with minimal direction
Ability to successfully interact and collaborate with colleagues, customers, operating and technical staff, and other GCI departments
Actively participate in sessions with business stakeholders
Strong oral and written communication skills, with the ability to communicate with, and understand the needs of, non-technical internal clients are essential
Demonstrated ability to meet deadlines and multi-task in a dynamic, complex, and rapidly changing environment
Ability to reconcile divergent demands and prioritize individual workload
Technically astute, highly organized, and have a reputation for meeting deadlines and budget commitments
Understanding of SDLC (Software Development Life Cycle) leveraging traditional Waterfall, Agile, LEAN-Agile, SAFe, and/or blended frameworks
Testing experience in internal software application and/or hosted development and systems integration
Strong analytical, problem-solving, and troubleshooting skills, with the ability to instinctively sense issues and opportunities
Ability to create and execute test plans and test scripts
JIRA, Zephyr or other test system software experience including planning, creating, and executing test cases
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively
Preferred
IT Project Experience
Software Test or Quality Assurance Certifications
Project Management Professional (PMP and/or PMP-ACP)
Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma
Certified Scrum Master (SAFE Certification)
Applications, Programming, and Software certifications are desirable
ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, Master
Telecommunications experience
Other telecom industry or job specific certifications
Functional system, device and App/GUI experience in tech support troubleshooting customer accounts, devices, services, and billing issues
User Acceptance Test Planning and Implementation experience for hosted and/or on-premises applications and integrations
Test Automation or Monitoring Experience
Netcracker platform experience or other order to billing/CRM/Financial software package
Experience testing: Website development, User Experience (UX) Design, Mobile Apps, Telecom software and systems, financial systems, engineering systems and switching, mobile device design, Cloud based solutions, Next gen connected devices, E-commerce, CRM, e-payment, and/or order to cash product process development lifecycles
SQL scripting skills in Oracle and MS SQL
Testing experience in a production environment with regular and frequent code releases
Business analysis and/or Project Management skills
Ability to use and create or configure automated testing tools for testing such as scripts or other available testing tools
Functional testing experience
Familiarity with JIRA, Confluence, Kanban
Functional understanding of Intranet and Internet technologies including HTTP, FTP servers, application servers, and internet protocols
Experience with web analytics/reporting tools
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
Company data provided by crunchbase