Upstate Medical University · 1 day ago
Clinical Support Representative
Syracuse, NY
Full-time
Onsite
Entry Level
2+ years expUpstate Medical University is the only academic medical center in Central New York and is dedicated to improving community health through education and healthcare services. The Clinical Support Representative provides first line support to hospital staff, serving as a liaison between end users and the Information Management and Technology team, while also maintaining knowledge of IMT systems and providing end user training.
EducationMarket ResearchMedical
Hiring Manager
Lyndy McLaughlin
Responsibilities
Provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls
Serves as a liaison between end users and IMT
Documents issues and escalates to IMT teams as appropriate following established support pathways
Maintains a basic knowledge of IMT systems and operational workflows
Provides end user training as assigned
Qualification
Required
Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required
Excellent computer, written/oral communication, interpersonal, and time management skills also required
Company
Upstate Medical University
The State University of New York Health Science Center at Syracuse encompasses a College of Medicine
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
William G. Veit
Assistant vice president for internal audit and enterprise risk management
Recent News
Central New York Business Journal
2025-12-25
Central New York Business Journal
2025-11-05
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