ESP Enterprises Inc. · 4 hours ago
Report Analyst
Queens, NY
Contract
Onsite
Entry, Mid Level
$45/hr - $50/hr
2+ years expESP Enterprises Inc. is seeking a detail-oriented QA Testing Analyst to oversee testing operations and reporting for Metropolitan Transportation Authority (MTA) gate systems at their Queens facility. The role involves executing manual testing, documenting results, and collaborating with MTA stakeholders to address issues and improve testing processes.
ConsultingManufacturingProject ManagementWarehousing
Hiring Manager
Lauren Saide
Responsibilities
Oversee and execute manual functional testing of MTA gate systems at Queens facility
Perform black box and grey box testing methodologies on gate systems across various configurations
Identify test conditions and create comprehensive test cases for gate functionality
Execute manual and automation tests according to established test plans
Test various system configurations to validate functionality across different settings and scenarios
Create and condition test data for effective test execution
Evaluate test results and perform retesting as needed
Hands-on testing of hardware/software integrated systems is a plus
Write clear, comprehensive, and professional test result reports for MTA stakeholders
Document test activities, findings, and outcomes with a high level of accuracy and detail
Build and maintain structured test execution reports, defect summaries, and quality dashboards
Translate complex technical findings into business-friendly language for non-technical audiences
Propose and implement reporting methods to manage gate testing operations
Submit regular status reports on testing activities and findings
Identify and report risks proactively with clear documentation and impact analysis
Work directly with MTA to understand, explain, and document problems found in gate systems
Serve as the primary point of contact for MTA regarding testing activities and results
Reproduce issues reported by MTA for analysis and resolution
Analyze root causes of system failures and document findings clearly for both technical and business audiences
Communicate complex technical concepts effectively to MTA stakeholders through written reports and verbal presentations
Proactively identify potential issues and propose solutions before they escalate
Coordinate with internal teams to address identified issues and track resolution progress
Present testing findings, recommendations, and risk assessments to MTA leadership
Manage day-to-day implementation of testing processes at Queens facility independently
Work autonomously with minimal supervision; must be self-directed and reliable
Maintain comprehensive documentation of test activities and outcomes
Validate and close applicable issues as appropriate
Take ownership of testing operations and demonstrate accountability for quality outcomes
Proactively escalate risks and blockers with clear documentation and recommendations
Qualification
Required
2 to 4 years of experience in manual testing (QA/testing role)
Sound understanding of software development and testing life cycle (SDLC/STLC)
Experience in defect reporting and management
Proven experience working with clients or stakeholders to reproduce, analyze, and resolve issues
Experience testing systems across various configurations and settings
Strong background in technical writing and test documentation
Hands-on experience writing SQL queries for data validation and analysis
Hands-on experience with test management tools such as TFS (Team Foundation Server), Jira, qTest, or similar
Good knowledge of testing methodology and Agile methodology
Ability to analyze system logs and troubleshoot technical issues
Report building and data presentation skills
Excellent written communication skills — must be able to write clear, professional, and comprehensive test reports
Excellent verbal communication skills — must be able to clearly explain technical issues to non-technical stakeholders
Strong technical writing and documentation abilities — ability to produce high-quality testing documentation
Strong problem-solving and analytical abilities
Proactive approach to issue identification and resolution
Detail-oriented with excellent organizational skills
Ability to work independently and take ownership of testing operations with minimal supervision
Reliable, responsible, and self-motivated — comfortable working alone for extended periods
Strong collaboration skills and ability to work effectively with clients and internal teams
Professional demeanor for client-facing interactions
Ability to manage time effectively and prioritize multiple tasks
Primary work location: Queens, NY facility (on-site position)
Occasional travel to MTA stations or MTA headquarters in the New York City area (not a significant part of the role)
Must be local to Queens, NY area or willing to commute daily
Valid driver's license and reliable transportation required
No company vehicle provided — personal vehicle required for occasional travel
Preferred
Experience with hardware/system testing (gates, access control systems, or similar hardware-software integrated systems is a plus)
Company
ESP Enterprises Inc.
ESP Services (est.
51-200 employees
H1B Sponsorship
ESP Enterprises Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase