Help Desk Analyst jobs in United States
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SAIC · 1 hour ago

Help Desk Analyst

positionSan Diego, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$80K/yr - $120K/yr
date3+ years exp

SAIC is looking for a Help Desk Analyst to provide Vulnerability Remediation Asset Manager (VRAM) System Upgrade Fielding and Help Desk Support. This role involves managing help desk operations, providing Tier 1 and Tier 2 support, and ensuring compliance with Navy-issued Cyber Directives while maintaining customer communication.

Information TechnologySecurityService IndustrySoftware
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Work & Life BalancebadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Help Desk Operations and System Management
Provide Tier 1 and Tier 2 Help Desk distance support for VRAM-related troubleshooting through the NAVWAR Distance Support ITSM Consolidated Help Desk, responding to customer inquiries via phone and email
Manage ticketing activities in compliance with Navy-issued Cyber Directive reporting (e.g. TASKORD, OPORD, EXORD, etc) while maintaining regular customer communication
Process SIPR trouble tickets through the ITSM platform and handle NIPR trouble tickets through the NESD/Helix platform, ensuring accurate data transfer and continued tracking across platforms
Accurately records and maintains support activities to include troubleshooting steps and resolutions
Updates knowledge base articles across ITSM, HELIX, NAVY 311, and Remedy Helpdesk
Provide a Daily Status Report and Completion Report to document issues and troubleshooting efforts
Contributes to internal team collaboration to include daily meetings, cross-training ISEA SMEs, and utilizing ITSM SIPR and NIPR environments for information sharing
Support the transition of NIPR trouble tickets to the NESD/Helix platform, ensuring accurate data transfer and continued tracking
Conduct performance monitoring to includes attending monthly meetings to review metrics and contribute to service delivery improvements, ensuring ongoing support and minimizing disruptions for end-users

Qualification

VRAMIT Help Desk operationsNavy C4I systemsIAT Level IISTEM degreeBusiness management degreeNavy organizational knowledge

Required

Bachelors degree in a STEM area of study or business management and three (3) years or more relevant experience
Must be a U.S. Citizen
Must have an Active Secret Clearance to start
Experience with VRAM
Experience with IT Help Desk operations and processes
Understanding of PEO C4I / NAVWAR organization structure, programs of records and mission focus
Experience in Navy C4I systems, experience supporting NAVWAR, and NIWC Pacific engineering programs
IAT Level II (Sec+ and appropriate secondary certification)

Company

SAIC

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SAIC specializes in IT, enterprise IT, engineering, and professional services.
dateFounded in 1969
location
Reston, Virginia, USA
people-size10001+ employees
web-link
http://www.saic.com

Funding

Current Stage
Public Company
Total Funding
$522.13M
Key Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO

Leadership Team

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Robert Fecteau
IT Advisor to CEO
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Prabu Natarajan
Chief Financial Officer
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Recent News

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SAIC Appoints Ravi Dankanikote as New Chief Growth Officer
2025-12-16
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SAIC appoints Dankanikote as new Chief Growth Officer
2025-12-16
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SAIC Announces Third Quarter of Fiscal Year 2026 Results
2025-12-05
Company data provided by crunchbase