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Judson Center · 2 days ago

Support Staff II- Customer Service Specialist

Royal Oak, MI

Part-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

Judson Center is dedicated to providing expert services for individuals impacted by various challenges. They are seeking a Support Staff II - Customer Service Specialist to manage client interactions, resolve inquiries, and enhance program efficiency through effective customer service.

AssociationCommunitiesNon Profit

Responsibilities

Greets clients, visitors, and guest; determines the purpose of each person’s visit and directs or escorts him/her to the appropriate location

Operate multi-phone line system

Answers, screens, and directs phone calls to staff and takes messages when needed

Maintaining and logging utilization of petty cash

Ordering supplies

Managing and provide oversight to the lobby

Insurance verifications and authorizations

Performs other duties as assigned

Qualification

Customer ServiceMulti-line phone operationAdministrative proceduresBehavioral health experienceCultural competenceProfessionalismInterpersonal skillsWritten/verbal communicationProblem solvingTime management

Required

High School diploma or GED required; some college or business courses preferred

Valid Michigan Driver's license, appropriate insurance and use of own vehicle

Excellent interpersonal, written/verbal, and customer service skills

Expert Multi-line phone operator experience

Basic understanding of administrative and clerical procedures and systems

Previous experience working with children and individuals with behavioral health needs helpful

Criminal background checks and clearances as required by licensing, agency, or other governmental and accreditation requirements

Ability to provide culturally competent services that shows sensitivity to the service population's cultural and socioeconomic characteristics

Preferred

some college or business courses preferred

Previous experience working with children and individuals with behavioral health needs helpful

Company

Judson Center

Judson Center is a non-profit organization for therapeutic, behavioral, and supports services.

Founded in 1924

Farmington Hills, Michigan, USA

201-500 employees

https://www.judsoncenter.org/

Funding

Current Stage

Growth Stage

Leadership Team

Lenora Hardy-Foster

President/CEO

Marn Myers

President & CEO

Recent News

Globe Newswire

AIAG Announces New Partnership with Judson Center

2024-04-29

Crain's Detroit

Judson Center opens new autism site in Flint

2022-01-13

Company data provided by crunchbase